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IT Support Desk Engineer Huddersfield, West Yorkshire Hybrid Up to £27,500 An IT Support Desk Engineer is required to join a leading provider of business phone systems and IT solutions. To prove exceptional technical support to valued clients and play a crucial role in ensuring a seamless experience. The Role As an IT Support Desk Engineer, you will be the first point of contact for all clients, providing timely and effective technical support for a range of services. Resolving 1st and 2nd line technical support for end-users and troubleshooting. Assisting the installation engineers, which may include programming routers and headsets. Some of what you will be doing: Logging support cases by category and priority Resolving 1st and 2nd line support queries Providing incident management to priority cases Meeting SLAs within set times Assisting installation engineers with pre/post-installation support some programming of routers and headsets basic user and routing configuration on systems Ideally, your skills and experience will include: Key systems such as Avaya IP Office, 8x8 and 3CX Background working at an MSP or telecoms company Internet connectivity including leased lines, FTTP and SOGEA Excellent communication and problem-solving Proactive, a desire to learn and develop skills Great customer service and effective professional communication Interest in technology (Desirable) - exposure to networking, firewalls - 1st and 2nd line support (Desirable) - MS Teams/ Teams Telephony (Desirable) - Microsoft Dynamics 365