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If you are an experienced 1st-2nd line Support Analyst with excellent communication skills, we have a new contract we'd like to discuss with you. Please note this role is inside IR35 and will require onsite attendance 5 days per week. We are looking for an experienced IT Service Desk Engineer who will support AV and IT to a diverse group of users. Your duties will include the following: Provide 1st and 2nd level service desk support to all staff and students both remotely and face to face. Support all AV/Hybrid learning technologies and related equipment and services to ensure their availability and reliability at all times. Provide technical support for classes, meetings, and events, including those held in the evenings or weekends, requiring audio/video/web conferencing, or recording facilities. Support Active Directory, AzureAD, and Microsoft 365 including SharePoint365. Install and configure end-user devices (EUD) hardware and software, ensuring adherence to policies and good practices. Help maintain the IT hardware and software infrastructure for the constituent organisations, including monitoring, patching, and upgrading where necessary. You will require: Excellent working knowledge of IT service desk activities. Excellent working knowledge of Windows and Mac desktops, including hardware and software installation, configuration, and troubleshooting. Good knowledge of network, PC, and sever architecture, with the ability to troubleshoot. Ability to support users remotely. You should have the confidence to work independently and contribute to the team's objectives. You should be able to plan and prioritise your work and be an effective problem solver. Have good oral and written communication skills and be comfortable working with people at all levels.
Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers. This is an exciting opportunity to work for a software solution provider into the London Insurance Market Responsibilities include- The Application Support Analyst is responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for our customers. Perform In-Depth ticket analysis, investigation and resolution replicating client environments on internal QA sites as needed Carry out internal and external application configuration and deployments Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner. Implement general system and user administration tasks as and when needed such as windows server and IIS configuration changes. Carry out SQL configuration changes and run queries to assist in troubleshooting issues. Provide system training for clients in person and remotely as needed Monitor system alerting and perform health checks Produce reporting on Service Desk statistics as necessary Carry out preliminary analysis on Power BI related issues. Update and maintain documents and procedures Required skills- Customer focused Excellent communication skills both internally and with clients Interpersonal skills (face to face, email, telephone) Tenacious and assertive Keen eye for detail Experience with ITIL framework and Service Desk toolset Ability to assess, prioritise and manage demand Enjoy working alone and as part of the team Ability to think creatively to resolve issues Proven experience in a Service Desk tool (e.g., JIRA Service Desk) required Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.