My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation!
Are you ready to step into an exciting opportunity with a global SaaS organisation?
As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process.
We have a fantastic opportunity for a bright and capable Graduate Systems Support Engineer looking to develop a career within statistics and analytics.
You will work within a supportive team environment and have the opportunity to receive industry recognised training and certification.
This will be an exciting three year Graduate Programme working for a specialist consultancy based in Reading.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.