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Our client, a leading MSP in the industry is seeking a Service Desk Manager to join their technical and friendly team on a full-time, permanent basis. Due to growth our client is looking for a Service Desk Manager to join them on a permanent basis, acting as an escalation point for other Engineers whilst being the go-to for any technical or people-related questions or queries within the department. The ideal and successful candidate will have around 3 years' experience as a Service Desk Manager, used to managing a team of Engineers in an ever-changing and fast-paced technical environment. Key Responsibilities: Ownership of all IT problems, incidents and requests Recruitment and line management for the service desk engineers Ensuring SLAs are met by the service desk whilst being the liaison with customers Act as a technical escalation point for engineers, able to resolve technical faults and issues in a timely manner Holding regular 121 meetings with engineers, ensuring team and individual morale is maintained Act as the go-to for Management for any updates on the team or any problems that may arise Key Experience: A minimum of 3 years' experience in a similar Service Desk Manager role Experience as an Engineer, providing a high level of technical support up to 3rd line Confident liaising with colleagues, clients and third parties both face to face and over the phone, being the first point of contact for any problems or queries Previous MSP experience is advantageous Approachable individual able to deal with problems within the team where necessary This is an excellent opportunity for an experienced and knowledgeable Service Desk Manager to join a thriving MSP who are growing at a fast rate, working with a broad range of clients across their region. The successful candidate will be rewarded with a great starting salary, excellent benefits and autonomy in the role. CVs are being reviewed, so please apply now for immediate consideration.