We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
The End user support analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems.
This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry.
This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe.
Your main task will be to support the IT users on-site, but you will also liaise with employees and the IT Service Desk team members in other locations in EMEA.
Joining a global organisation, you will be a member of an international team located at their St Albans office.
The position will include travel to their Manchester and Scotland offices (no more than 3 days a month and to include one overnight stay).
Working within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets.
Everything about CSL is designed to keep our customers connected, secure and live.
Simplicity, service and reliability have been at the heart of everything we do since CSL was founded in 1996.
This is an ideal role for someone who has a passion and interest in IT and wants to join a department which is driving the business into a new digital era.
You will have the opportunity to manage and be responsible for maintaining day-to-day functions of a well-established international company.
Initially this a 6-month contract but it has the potential to become permanent in the long term.