My Client is a highly dynamic and successful computer reseller and consultancy providing leading best of breed IT hardware, software, networking and peripheral products who are seeking an enthusiastic 1st and 2nd Line Support Service / Help Desk Engineer with a minimum 2 - 3 years' experience.
Key skills: 2nd Line Support, Office 365, Exchange, AD, Azure, Excellent Communication skills & Customer Service.
Do you enjoy a mix of virtual support and on-site hardware/networking field support?
Are you a confident and skilled IT support worker?
Would you like a generous flexible hybrid arrangement with some in office time weekly from a Cambridge, for a company that genuinely makes you feel part of the team?
My client in St. Ives is looking for Helpdesk Assistant to join their team on a permanent basis to provide a central point of contact for all clients & departments to request maintenance repairs and other works and to query progress on jobs.
Key result areas/Key task/Main Duties
Go through monthly sub-contractors planned maintenance jobs and book in visits with sub-contractor/sites.
Chasing all sub-contractors and clear sub-contractors reminders on a daily basis.
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team?
Have you previously worked in Field Service at a senior/highly experienced level?
This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently.