Desktop Support Analyst // 2nd line support // ServiceNow // ITIL // Contract initially till end of year // Birmingham // £29/hour (Umbrella)
REED Technology are working with a client who are URGENTLY looking for a Desktop Support Analyst who will be responsible for resolving all 2nd Line incidents and service requests within their region.
The ideal candidate will have a strong understanding of technology and excellent customer service skills.
Proud to be partnerting with a leading organisation in Birmingham in their search for an Application Support Analyst on a Fixed Term Contract until August 2026.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
£34,000 starting salary 40 days paid holiday and 14.5% pension contribution.
Posted by Proactive Solutions Group Ltd • £35K/yr to £45K/yr
We are seeking a highly motivated and experienced Senior Technical Support Analyst (Microsoft 365 Specialist) to join an expanding team.
3rd Line Engineer / IT Support Engineer / Technical Support Engineer.
The 3rd Line Engineer / IT Support Engineer / Technical Support Engineer role requires an experience level of 8 years in a similar role and is hybrid working on a 60/40 split (60% in the office, 40% from home) from one of our offices.
Posted by IQ Talent Solutions • £33K/yr to £34K/yr
We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.
You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.
Our client is looking for an Application Support Analyst to join their programme team to support end-users at all levels.
This is a fantastic opportunity to join an outstanding, long-term client who are undertaking a company-wide programme to overhaul and simplify their services, particularly their key suite of applications to deliver a more functional and flexible system for users at all levels.
This role will require you to be on-site at their Central Birmingham office.
Posted by Clear IT Recruitment Limited • £35K/yr to £48K/yr
Key Responsibilities
Manage and resolve complex issues related to desktop environments, including hardware and software configurations.
Provide 3rd line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.
General
Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working.