Enjoy a varied role where you will bring skills across helpdesk support and server support into this blended role, as well as benefiting from support and training to grow skills in the cybersecurity space too!
Take on a brilliant opportunity to join a prestigious education establishment in a picturesque area of West Kent in a full-time permanent role as a Support & Server Analyst as part of a growing IT team.
You will be proving a high quality, professional standard of customer service as part of an established IT support team and enjoy helping people from children to senior leaders with a logical, consistent approach to problem solving and excellent communication skills.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
In our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
Remote with regular visits to across Central/Northern regions of England
At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
We have been building stronger families since 1869, and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants.
We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution.
About the role
This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely.
Are you an experienced IT Support Analyst seeking a new challenge?
Our Client is a market-leading organisation that is growing rapidly through business acquisition and is currently looking to hire a 1st/2nd Line IT Support Analyst for their IT service centre in the heart of Milton Keynes.
As an IT Support Analyst, you will be a key member of their shared service IT team, responsible for supporting their different trading companies and a global community of over 10,000 users, including senior executives and VIPs.
Due to its exciting growth plans for 2024/25 there is an opportunity for a Desktop Support Analyst to join its collaborative and close-knit IT team providing regional and national support on a range of internal initiatives.
Our client is a global professional services business with over 400 offices worldwide.
The key objectives of the role include
The analysis and resolution end-user hardware, software and connectivity issues both desk-side and remotely.