Providing user and administrative support for IT systems, applications and Infrastructure.
ABOUT THE PROJECT
Working as Infrastrucutre Operations Analyst for the Client Technologies division, you will be responsible for providing support for our Executives as well as gneralIT Operations including service desk, system administration, development, security and support of all relevant IT infrastructure, systems and applications.
General
Systematix is currently looking for an IT Operations Analyst to help with the implementation of a diverse IT Operations network, for one of the world's leaders in Life Sciences technologies.
The System Support IT Services Engineer will bring technical expertise to the role and will be involved in many high-profile and critical support tasks and will therefore be exposed to all areas of the business.
This is a dynamic, varied and customer facing role that will allow the successful candidate to be involved in a variety of different duties and responsibilities across the technical support platform.
You will have a clear passion for problem solving and delivering excellent 3 rd Line/4 th Line customer support for Server and Storage (Networks and Desktop Workstations on occasion).
We are looking for highly motivated, customer focused and enthusiastic individual to join the On-Prem Infrastructure team.
Working within an organisation making a positive impact on the environment, you will join their on prem infrastructure team, providing 1st and 2nd line support to users both on site and remote.
We are looking for someone who has experience working on a support desk, taking calls from users and recording issues, dealing with low level queries such as password re-sets and then escalating matters to the relevant teams.
Technical skills covering O365, Windows 10/11 and Active Directory with any knowledge of networking, firewalls and security a real advantage.
Working as part of team who act as the first point of contact for all issues, raising tickets and seeing through to close.