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MI / Problem Manager Location: Hybrid (Hemel Hempstead-based with a 10% office / 90% remote working split) Competitive Salary Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK holiday market and our Technology Services team is at the forefront of delivering exceptional IT solutions and support across a vast landscape. As we continue to grow and evolve, we're seeking a dedicated MI / Problem Manager to join our team. This is a new, full-time position that offers a unique opportunity to significantly impact our IT infrastructure's health and stability. Your Opportunity: As an MI / Problem Manager, you will play a pivotal role in managing and resolving problems within Haven's IT infrastructure and technology systems. Your primary goal is to minimize the impact of incidents, prevent future occurrences, and maintain the reliability of our technology services. This role combines technical expertise, analytical skills, and effective communication to address and prevent recurring issues, ensuring the stability of Haven's technology environment. What We'd Like You to Bring: Key Responsibilities: - Proactively identify potential problems through trend analysis, incident reviews, and monitoring system performance. - Conduct thorough root cause analysis for identified problems to understand underlying issues. - Maintain a comprehensive problem management database, documenting all identified problems, their root causes, and resolution steps. - Prioritise problems based on their impact on business operations and services. - Work on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: - Understanding of IT and park infrastructure, including hardware, software, networks, and servers. - Familiarity with various operating systems (Windows, Linux, Unix) and their configurations. - Knowledge of IT security principles, incident management, and change management. - Ability to analyse data, trends, patterns, and correlations to identify potential problems. - Strong communication skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. - Basic project management skills, prior experience in incident management, and conducting root cause analysis. - Practical experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: - Conflict management and negotiation skills. - Understanding of a wide range of technology architectures and operations, including public cloud. - Experience in major incident management in cloud environments and security incident management. What's In It For You? - Holiday allowance that rises with service, plus a Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and Warner Hotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporate box at the O2 Arena ,London - Exclusive discounts with corporate partners - Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay (eligibility criteria applied) Who are we? We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. What's it like to work with us? Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves. We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events. What can you expect during the recruitment process? The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at .
Administrator My client, based in Welwyn Garden City, are looking for an experience administrator with good customer service skills to join their team. This is an ambitious and growing business, and you will become a valued member of the operations and projects team. We are looking for a highly focused individual who is self-motivated with a proactive and customer focused attitude. As well as project work, you will be answering calls and emails and assigning jobs to engineers so confidence using the telephone will be important. Full training will be given so it is more important that you have the drive and the right attitude to succeed in this fast-paced role. Administrator duties include: Answering emails and telephone calls from both customers and internal colleagues Administrating job reports from the field engineers Supporting the Project Team with project work Responding to reactive works in a proactive way and assigning jobs to the engineers Working closely with the account managers to provide a high level of customer service to all accounts Utilising the client's SaaS software packages (Training will be given) Responsibilities of the Administrator: Good level of Excel skills Expertly handle all contact with our customers via telephone and email Deliver an unrivalled customer experience A positive, proactive and customer focused attitude An ability to manage and prioritize your workload in a fast-paced environment Willingness to learn new systems Being able to use your own initiative when completing day to day tasks Excellent time management skills enabling to meet all set deadlines Comfortable Using all Microsoft Office programmes Highly organised Full training will be given, with additional training and career progression for the right candidate. Perks and Benefits Competitive salary with full training Free parking Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Glenelly Infrastructure Solutions has an exciting opportunity for a talented Office Administrator - to join our Power & Civils Distribution business based in Hemel Hempstead. The Office Administrator role will contribute to the smooth delivery of our work and projects by ensuring that project administration tasks, documentation and payments and registers are maintained and completed along with supporting project management, Health and Safety administration, co-ordination of office activities and operations to secure efficiency and compliance to required policies. Responsibilities will include but are not limited to: Handling email and telephone enquiries and taking the relevant details Preparing work packs and information for the site workers Dealing with customer queries and scheduling work appointments. Producing reports and documents as required Taking, inputting and submitting the workforce timesheets as required Updating information files, registers and systems. Person Specification: Experience with a range of software including strong Microsoft Office skills, Word, Excel. Previous experience of working as an office adminstrator within the utilities, power generation, civil engineering, construction industry preferential. Good communication skills and excellent time management skills Team player able to deliver results to deadlines and Hours of work are 8am-4pm Monday to Friday Why work for us Our skilled and dedicated teams deliver a range of proactive and reactive services within the UK to support our clients (DNOs & Private Companies) on all aspects of overhead line and underground projects. We specialise in Low voltage and high voltage works up to and including 66kv along with associated civils and reinstalment. Our contracts range from small schemes to major projects in all aspects of the electrical distribution network. Our people are our biggest asset, and we focus on recruiting, training, and developing the people who can apply innovation to deliver the infrastructure of the future. We nurture these talents, offer a great benefits package, and continually invest in developing the skills of our people at every level. About us Glenelly Infrastructure Solutions teams works with regional, national network owners and operators to provide technical engineering solutions. With experience and expertise across the full spectrum of the electricity grid our teams have capability across overhead lines, underground cable networks, and substations. We value diversity and celebrate individual differences, believing that our inclusive culture helps the business continue to grow as a strong, dynamic, and innovative organisation. What's in it for you? 24 days annual leave plus bank holidays Salary: £20,000 - 25,000 Job Type: Full-time Please apply with your CV to discuss. We can arrange early interviews and start for suitable candidates.