____________________
___________________
___________________
_________________________
____________________
______________________
_____________________
________________________
____________________
_____________________
Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. BENEFITS Work shift flexibility can be offered - core hours of 9am to 4pm must be covered for 4 days and earlier finish on a Friday (30 mins). Saturday hours available to include in shift overall if required. Monthly incentive payment scheme. 28 days holiday (including Bank holidays). Additional 1 days' annual leave for each year worked. Christmas 'shut down' - usually from 24th December - 2nd January. Company vehicle. All IT equipment provided and the tools to do the job. A 'Love to Shop' voucher on your Birthday every year. Private pension contributions. Employee Assistance Scheme giving private and confidential access to free counselling, and mental health and well-being services. An exciting opportunity has arisen for an enthusiastic and motivated individual to join their rapidly expanding field team. You will be allocated a territory based on postcode boundaries (CV, LE & NN postcodes) and will conduct visits to properties primarily within this specified area on behalf of their varied client base. You will visit domestic and commercial customers to assist with resolving outstanding balances on behalf of Utility companies. Due to the nature of the work a high degree of flexibility is required in respect of working hours. Notwithstanding this, most of the work will be conducted during weekday office opening hours. The successful applicant will be required to attend induction training at the Company's Head Office in Stratford upon Avon. The duration of this training will be 3 - 5 days. (Please note this will be conducted remotely for the time being) Duties Include: As a Field Representative you will perform site visits for a variety of purposes such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned. Conduct pre-disconnection visits in line with specific client requirements. Perform meter inspection and/or safety inspection visits, with a need to confirm all meter details available at the address. Visit addresses whereby customer vulnerability is known to assist with resolving any problems the customer (and supplier) may have. Highlight and fully record any vulnerability found at an address on all visit types. Negotiate payment and/or payment solutions for individual customers in line with customer needs and company processes. Attend Magistrates courts to obtain Rights of Entry Warrants Attending utility isolations with locksmiths and engineers, overseeing the work being completed. Report, via the relevant procedures, all health and safety matters whilst conducting your visits. Update your visit report with any customer dissatisfaction feedback received. Ensure immediate return of all visit results to prevent any delay with updating our clients. Pro-actively look to improve a process or a 'Customer journey' through feedback to Head Office. Attend, and have input, in to meetings as required. To comply with the company's Quality Policy by following all QMS procedures and related work instructions. The Ideal Candidate: Excellent interpersonal skills and ability to communicate effectively with a wide range of people, both orally and written and in a professional manner at all times Previous experience in debt negotiation/collection, customer service, conflict resolution is desirable however not essential. Ability to work and deliver in a fast-paced environment with firm deadlines and demanding targets, showing ability to react to change and flexible approach to working hours Self-motivated and driven with a positive attitude - and a desire to self-develop. Working alone, the individual will need to organise their workload to maximise their effectiveness. Competent I.T. skills Salary - £25,200 bonus
School of Computers, Engineering & Physical Sciences (CEPS) Company Based (WellFish Tech Ltd, Paisley) Fixed Term: 16 months THE POST - KTP Associate - Data Scientist/Computer Engineer We are seeking a highly motivated candidate with relevant experience in data science / computer engineering to work on an aquaculture-based project funded under the Innovate UK, Knowledge Transfer Programme (KTP) and WellFish Tech Ltd. This KTP project seeks to embed advanced digitisation and AI knowledge and expertise within WellFish Tech, enhancing their core fish health monitoring service, improving Tech, and introducing a new advanced prognostics service across a range of farmed fish species in the Scottish and international aquaculture industry. The role The successful candidate will take a leading and practical role in the management and handling of data generated by this and several other projects housed in the WellFish Tech Ltd. It is envisaged that this will involve the use of artificial intelligence and machine learning including algorithm development, to enable the substantial fish health database developed in WellFish Tech Ltd to identify the early development of a health challenge in salmonid aquaculture. The candidate will have the opportunity to gain the relevant biological knowledge by working closely with staff and research assistant in the WellFish Tech Ltd. This industry focused research shall aid the development and commercialisation of a holistic diagnostic approach to fish health in aquaculture. The research will be carried out between WellFish Tech and School of Computing, Engineering and Physical Sciences (CEPS), both located in the UWS Paisley campus in collaboration with aquaculture industry customers. The post holder will be joining a team of academic staff, scientists/researchers from WellFish Tech and experts from industry working in this area. What is KTP? This scheme offers an invaluable opportunity for graduates to become a key contributor to innovate real world company projects, giving you the chance to convert the skills and knowledge learned from your formal education to practical application. You will gain vital experience and continue your development through support from on-site line managers and UWS academics, to achieve success in the wider commercial world. Why UWS? We support you - We are the only Scottish University to have a dedicated KTP centre, meaning you are fully supported throughout your time with the company by UWS staff. We continue to grow - UWS is currently #1 in Scotland (and top 5 in the UK) with 31 secured KTP projects. You grow with us - Many of our KTP associates are offered permanent roles and continue to provide support to projects as part of a team and autonomously. We will also invest £4500 in your development, this includes training in Chartered Management Institute (Level 5) and the opportunity to register for an MPhil or Ph.D at no cost during your KTP Associateship. The candidate The successful candidate must be educated to a minimum of 2.1 in Computer Science/Data Science or a relevant degree in the areas of Software Engineering/Development, Information Technology, or Telecommunication. The successful candidate must be in post by 31/07/2024. Essential skills required for the KTP Associate: Expertise in programming language like Python, Java, C/C or Matlab Prior experience of working with machine learning libraries such as Scikit-learn, TensorFlow, Keras, AutoML and alike. Experience in developing complete data science pipeline focusing on core areas of data gathering, preparing, modelling and data driven insight. Sound understanding of data exploratory analysis using diverse qualitative and quantitative techniques. Experience of utilizing data visualization techniques to effectively present intricate analyses, ensuring comprehension among a wide range of stakeholders. Hands-on experience of data management both locally and DaaS (cloud). Expertise in software development models, techniques and best practices. Experience in software design, documentation and management. Interview Date: Week commencing 17th June 2024 The University reserves the right to shorten/extend the closing date of any position where a high/low volume of suitable applications are received. Therefore, if you are interested in this role, an early application would be encouraged. UWS is committed to equality and diversity and welcomes applications from underrepresented groups. UWS is a "Disability Confident" employer. University of the West of Scotland is a registered Scottish charity, no. SC002520.