Southway Housing Trust is a community-based housing organisation committed to providing high quality services to the people and neighbourhoods that we work in.
The Customer Feedback Assistant will work with the Customer Feedback team and service across Great Places, to provide support to ensure Great Places provides a fair, transparent, and timely Customer Feedback service to include customer complaints and compliments.
Working as part of a busy, dedicated team handling customer feedback received via various customer channels, the Customer Feedback Assistant will ensure customer feedback is captured, recorded, and progressed in a timely way in-line with Great Places' Customer Feedback policy and the Housing Ombudsman Complaints Handling Code.
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
Your key responsibilities include conducting surveys, organising consultation events, addressing complaints, and providing support through various channels.
This role is crucial in maintaining positive relationships and contributing to project success.
As the Customer Liaison Officer, you will engage with customers and stakeholders to ensure smooth delivery of our investment programme.
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.
They will be responsible for ensuring the smooth and efficient operation of the Independence and Wellbeing department's administration processes and will provide co-ordination and support to the department.
Reporting to the Service Development Manager, the Independence and Wellbeing Administrator will be part of a specialist team responsible for the development and improvement of our services.