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Supporter Care Lead Would you like to join a team who make a difference to local lives We are seeking a Supporter Care Lead to be a contact for all fundraising enquiries. Position: Supporter Care Lead Location: Hybrid working, Aylesford, Kent (minimum 3 days a week onsite) Salary: £30,278 per annum Contract: Full time, permanent, 37.5 hours per week Closing Date: 10th July 2024 Interviews: 15th & 17th July About the role: As a Supporter Care Lead, you will be the primary contact for all fundraising supporter enquiries, ensuring every interaction is handled with empathy, care, and attention to detail. This role is vital in supporting the Income Generation Team with high-quality data management, compliance, and operational planning. Key Responsibilities Supporter Engagement: Provide exemplary service in processing donations and handling enquiries via phone and email. Database Management: Maintain and enhance the CRM (Raiser's Edge), ensuring accurate and compliant data handling. Team Leadership: Manage and support two Database Administrators, one focused on income and the other on clinical data. Operational Support : Collaborate with finance and data teams to support our growth ambitions and ensure compliance. Volunteer Coordination: Lead volunteer recruitment and management for the Income Generation Team. About you: You'll love database management as much as you enjoy customer service in equal measure. Experience with a CRM like Raisers Edge is helpful. But your passion, and drive, to make a difference and achieve results is paramount. You will need to have: Experience in customer or supporter care, with CRM database proficiency (Raiser's Edge preferred). Strong communication, organizational, and analytical skills. Ability to manage data accurately and develop effective systems. A Flexible, positive, and proactive approach with a passion for making a difference. Benefits: Competitive Remuneration: Contributory pension scheme, life assurance (2x salary), and employee assistance program. Annual Leave: Incremental increases from 27 to 33 days. Work-Life Balance: Flexible/hybrid working arrangements. Professional Development: Ongoing training, development, and a supportive work environment. To Apply: Apply today and join a passionate, fun, creative and dedicated team! To Apply please provide a CV and covering letter detailing how you feel you are suitable for the role. The charity encourages applications from all backgrounds, including culture, race, ethnicity, disability, religious or spiritual beliefs, gender, age, sexual orientation, sexual identity, or employment status. Other roles you may have experience of could include: Supporter Care Executive Supporter Experience Manager, Supporter Development Manager, Senior Supporter Experience Manager, Fundraising Experience Manager, Customer Experience Manager, GiftAid, #INDNFP etc. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Tech Support Engineer Location: Staines Length: 12 Months Rate: £162.67 p/h PAYE Hours: 40 HRS P/W Job description: The Global Technical Support team is a diverse, creative, fast-growing team! We provide technical support around the clock. Support Centers are located in Australia, India, Ireland, Japan, the Netherlands, the UK, and the US. We are looking for engineers who have a passion for technology, problem-solving and are eager to help customers. As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the Platform.?You will be responsible for managing and resolving the most challenging issues and escalations for the customer and providing technical guidance in addressing their business needs. You will be the voice of the customer product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements.? You will be joining the team named Platform Technologies. The team is responsible for the platform and data integrity. As such, the team handles issues related to the database (tables, columns, data format), upgrades, plugin installations, clones, reporting, performance analytics, artificial intelligence, and all features supporting developers in their daily activities. What you get to do in this role: Work on and resolve technical issues reported by internal and external customers. Maintain impeccable case hygiene and customer-related files and records. Customer Advocate providing support to users/administrators of our platform. Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage customers' expectations and experience in a way that results in high customer satisfaction. Maintain technical expertise in assigned areas of product functionality and use that expertise to help customers. Suggest and implement improvements to internal processes. Communicate with customers and our teams through case, phone, and other electronic methods. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers. Skills: Strong commitment to own development by continuously updating knowledge, skills, and abilities Strong sense of ownership; readily takes responsibility for actions and makes amends as necessary Ability to build a trustworthy reputation by honouring agreements and reliably following through on commitments. Ability to break down complex concepts into parts to better understand them. Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems. Personal commitment to quality and customer service. Ability to remain focused on achieving key goals, even in the face of obstacles and setbacks. Ability to multi-task and efficiently manage the case queue. Ability to respond to different situations with an appropriate level of flexibility. A team player attitude to work efficiently in a collaborative environment. Education: A Bachelor's in Computer Science (or related technical degree) or 1 years of related experience within a technical support environment. Some understanding of Object-oriented programming languages like Java. Some understanding and knowledge of the components in the web applications stack.?? Some understanding and knowledge of the scripting languages:?JavaScript, Python, Perl, Unix Shell, Windows Shell. Some understanding and knowledge of Linux/Unix. A good Experience with relational databases (e.g. MySQL, Oracle).