We have an exciting field-based opportunity for a Customer Support Technician to join the team at Sun Chemical, the world's largest producer of printing inks and pigments.
Full time, permanent
Rochdale, OL16 4LE Field Based you can be based anywhere in England
1st/2nd Line Service Desk Technician - £24K - £28K
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
My client are looking to recruit a Junior IT Technician to work within a small team (3 people) to ensure technical competency and fantastic customer service to all service users.
They are a third generation, family run business.
They are a purpose driven company that is growing year on year and proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022.
My client are looking to recruit a Junior IT Technician to work within a small team (3 people) to ensure technical competency and fantastic customer service to all service users.
They are a third generation, family run business.
They are a purpose driven company that is growing year on year and proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022.
The ideal candidate will have IT Support experience, be willing to learn new technologies, and have a high level of customer service.
You will receive ongoing training and be able to shadow senior engineers performing migrations and rollouts on multiple platforms.
Our client is looking for a determined and passionate 1st to 2nd line engineer to join a fast-paced environment who is eager for progression and looking for a challenge.