We have an exciting field-based opportunity for a Customer Support Technician to join the team at Sun Chemical, the world's largest producer of printing inks and pigments.
Full time, permanent
Rochdale, OL16 4LE Field Based you can be based anywhere in England
Position Overview: As an IT Support Technician, you will play a crucial role in providing technical support to our internal team.
You will be responsible for diagnosing and resolving hardware and software issues, managing assets, and ensuring the smooth operation of our IT systems.
This position offers the opportunity for hybrid working, allowing you to balance remote work with in-office collaboration.
1st/2nd Line Service Desk Technician - £24K - £28K
In this role, you will be essential in providing comprehensive technical support to internal staff and the IT team, ensuring issues are managed, monitored, and resolved efficiently and within established standards.
We are excited to offer an outstanding opportunity for a proactive and enthusiastic 1st Line Service Desk Technician with experience in a fast-paced service desk environment.
Be responsible for 2nd Line support, both in person and remotely via MS Teams, telephone, and remote access tools.
General
We are now looking for a 2nd Line Support Engineer to handle escalations from the Service Desk Team.
You will be collaborating with third parties to resolve issues, standardise, and automate processes, and formalising procedures for efficient service delivery.
My client are looking to recruit a Junior IT Technician to work within a small team (3 people) to ensure technical competency and fantastic customer service to all service users.
They are a third generation, family run business.
They are a purpose driven company that is growing year on year and proud winners of the North West Wholesaler of the Year at the Family Business Awards and the Greater Manchester Good Employment Charter Flexible Working Award 2022.