Ensure all processes are followed accurately and to flag any process or service failures to line manager
On-Site Support Staff are required to perform duties across the range of onsite services and therefore this role requires a flexible, 'can do' attitude working across the range of onsite duties as part of a team to:
Deliver services to the required Service Levels (SLAs) and high quality standards
Airship have an exciting opportunity for a Customer Support Representative to join the team!
The close-knit team dedicated to camaraderie, mutual support, and have a passion for delivering excellence.
Airship, a thriving SaaS company headquartered in Sheffield, specialises in serving premier brands within the vibrant UK Hospitality sector, including household names like Byron, The Alchemist, Leon, Turtle Bay, Chilango, Boxpark and more.
We're looking for an experienced Office Manager to support the day to day running of all our operations, together with some ancillary involvement with other small commercial enterprises operating from the same premises.
General
You have worked previously for several years in an administrative/ customer service environment and are flexible enough to be comfortable with managing rapidly changing priorities.
You already have broad commercial experience; this is essential.