Posted by Michael Page Technology • £28K/yr to £35K/yr
Are you a well rounded 2nd Line Support Analyst looking for a fantastic business to work with, who can really support you with your career development?
Do you like to learn in abbundance and really utilise your IT skills?
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, are seeking Customer Support Executives to support the growth of their business.
Your responsibilities will include validating invoices, addressing queries, facilitating contract transfers, and promptly handling complaints to ensure a smooth end-to-end customer experience.
As a Customer Operations Executive, you'll contribute to the support of a portfolio of B2B clients in the Energy and Water sectors.
This position is responsible for providing onsite service and support to customers.
This role provides break-fix support 7 days a week between the hours of 8am and 8pm, with occasional requirements for pre-agreed work to be carried out outside of these hours.
The postholder will act as a mobile field service engineer on assigned open tickets to resolve customer affecting technical issues and preventative maintenance in a timely fashion, to maintain maximum customer satisfaction.
I am currently recruiting for an Customer Support Administrator to join my client in Paisley, where you will work within a Housing association, on an ongoing temporary contract.
This will be office based and there is parking available on-site.
You will be based in the office working Monday - Thursday 8:45am - 5pm and a Friday 8:30am - 3:30pm, working a 37.5 hour week.