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French speaking Technical Support Advisor - Part time - 19 hours a week - Coventry based client. Hours and days of work are: Monday 8am - 12pm (4 hours) Tuesday 8am - 12pm (4 hours) Wednesday 8am - 12pm (4 hours) Thursday 8am - 12pm (4 hours) Friday 8am - 11am (3 hours) This is a rapidly growing company that offer so great company benefits such as: Hours: 9.00am to 17.30pm (1 hour lunch) Monday to Friday 25 day holiday, plus 1 birthday holiday Opportunity to purchase/sell up to 5 days holiday per year Pension - Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Purpose of role To offer a premium level of service to both French and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle duties & responsibilities Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA Understand people and can effectively manage expectations over the phone and via email and social media Provide first line support and advice to customers using the company products Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions Skills & Experience required: Must be fluent in written and spoken English and French languages. Competent with computer systems and quick to learn new systems. Able to communicate at all level both written and verbal. Ability to meet and exceed the department KPI's. If you have the experience that is required then please apply now before this position is filled?
HYBGRID Customer Support Administrator Permanent Warwick Competitive Salary Great benefits: 25 days AL, Adecco are currently recruiting for a well-established client based in Warwick, This company offers a great benefits package, working environment and opportunity to work from home after training. Duties Action amendment requests to system builds as and when they arise. Understand the results of the testing in terms of pricing, taxes, errors, documentation generated etc. Provide ongoing administrative support to clients and policy holders when required. Any other duties which the company may reasonably require. Key Responsibilities System set ups for new clients. System amendments for existing clients. Ad-hoc duties to support the customer service team Ideal Candidate Strong Reporting experience Comfortable with Numbers Good Communication skills Competent with internal systems Comfortable liaising with different internal departments If you are interested in the above role please apply or contact the Sutton Coldfield team for further details on Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.