PDF's provide training and support for teams to use the tools, processes, and procedures required to do their job.
Teams make their own decisions within a framework agreed by the Directorate and are supported by a Team/Consultant Coach and Practice Development Facilitator (PDF)/Consultant PDF.
PDF's always model work practices consistent with a set of person-centred behaviours described as the Thistle Approach.
Based at our Telephone Operations hub in Edinburgh, the Performance & Engagement Support Specialist works closely with the Performance & Engagement Manager to support them with the day to day needs of our interviewing pool.
In addition, they will be expected to collaborate with and foster productive relationships with colleagues across the wider contact centre.
What will I be doing
Key responsibilities will include: Being a multiskilled individual who will become an expert in supporting interviewers progress as they develop in their roles.
We are based in London and work across five continents with some of the world's most vulnerable people to strengthen their voices in the decision-making arenas that affect them.
The International Institute for Environment and Development (IIED) is a policy and action research organisation promoting sustainable development and linking local priorities to global challenges.
Coaches provide training and support for some teams to self-organise and make decisions autonomously and support other teams to work towards self-organisation.
Teams make their own decisions within a framework agreed with the Directorate Team and are supported by a Team Coach and Practice Development Facilitator (PDF).
Coaches will always model work practices consistent with a common set of person-centred behaviours described as the their Approach.
Carry out reminder calls to customers for appointments
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.