As our new Customer Support Advisor, you will act as the front line of our company, providing assistance and guidance to our customers regarding products, services, inquiries, and issues they may encounter.
We are seeking a dedicated and empathetic Customer Support Advisor to join our fun and friendly team.
Your primary objective will be to ensure customer satisfaction by delivering prompt, efficient, and personalised support.
Their mission is to help smaller businesses achieve their ambitions.
Have you always wanted to have your own business but not sure where to start?
We are recruiting on behalf of well-established B2B organisation who are a non-profit making organisation that specialises in business and offers a wide range of vital business services to potential business owners.
Our private client administration teams work closely with the financial advisers and paraplanners to ensure that we deliver the best possible service to both new and existing clients.
Supported by our experienced operations management and learning and development team, our client support administrators receive full industry training to ensure their knowledge is of a high standard.
My client is seeking an individual to support its members and other internal staff from a taxation and trust perspective, relevant to the areas of advice undertaken by UK financial advisers.
Record all communication with member firms.
Key Responsibilities
Provide telephone and email assistance that allows individual member queries to be answered promptly, accurately and in a professional understandable manner.