As a Helpdesk Support Analyst, you'll become the trusted expert for clients around the globe, offering exceptional assistance and ensuring top-notch service satisfaction.
Are you a natural problem-solver who enjoys assisting others
Keen to join a top provider of software solutions?
What You'll Do
Respond promptly to client inquiries via phone or email, addressing software concerns or escalating pressing issues when necessary.
The IT Support Analyst will report to the helpdesk team lead and will be a primary contact for 1st, 2nd and some 3rd line IT support services to residents, members and the trust staff.
A Not for Profit Organisation in Central London is seeking an IT Support Analyst on a permanent basis.
This role will be hybrid working, 2-3 days a week in the office.
In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
Our client based in Blackburn is looking for a Support Analyst to join their growing team where you and acting as the first point of contact for their customers.
Blackburn - hybrid working (3 days on-site)
The office is based in Blackburn but the client will be relocating their offices to Bolton towards the end of the year.
We have a fantastic new job opportunity for a Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analystwho is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment.
Technical Service Desk 1st Line Support Engineer / IT Helpdesk Analyst who is proficient in in troubleshooting and supporting a range of IT hardware, software and network equipment is required for a well-established Cloud Solutions Provider based in Chessington, Kingston upon Thames.
Hybrid working applies after probation period has passed
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with hybrid working capability on offer.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.
The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.