In this second line support role in our growing Global Ecommerce and Mobile Apps support team, you will be responsible for investigating, resolving and escalating incoming customer incidents and requests.
This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home.
Kelly Services are currently working in partnership with a leader in secure e-payments and trusted transactions.
60/40 Office-WFH split; About the company
They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth.
To help further grow these products, we are seeking a technically minded, solutions expert.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
R ole and specification overview
Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world.
I am working with one of Nottingham's most exciting companies who are on the market for an experienced Data Analyst Support professional with a strong focus on Data and Scripting.
This is a client who we have worked with closely for several years and seen their technical teams grow on a national and global basis.
They're working on some incredibly exciting opportunities at the moment and subsequently they're looking for someone to join them in a role which has been created purely out of growth.
We are looking for an experienced and dedicated Business Analyst to join us to lead the requirement gathering and delivery of our technology roadmap including prioritization of projects needed for Research & Development and Global Supply Chain.
You will also work closely with teams such as Enterprise Architecture, Information Security, and technology delivery teams to ensure that their standards are understood and met.Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
Reporting into the Technology Business Partner, you will partner closely with Research & Development and Global Supply Chain functions to understand their strategy and associated requirements to help develop a roadmap and backlog of the technology projects needed.
You will have the opportunity to leverage your expertise and knowledge of data, problem solving and process mapping to help deliver workload and salary budgets to each store.About the roleThe Allocation of Colleague Investment (ACI) Team is a small but high-profile team within the Central Operations function, and plays a key role in supporting the Retail Leadership Team, and over 2,300 stores across the UK and ROI.Key responsibilities include: Modelling forecasted workload for each store based on complex datasets from across the business Calculating the required salary and colleague shape of investment based on the workload each store needs to deliver Interpreting complex data streams and delivering insights Supporting the creation of business cases from stakeholders across the Business Units Identifying continuous improvement opportunities using a combination of practical knowledge of retail environments and dataWhat you'll need to have Strong analytical skills, able to understand complex data streams and highly proficient in Microsoft Excel Ability to make complex processes simple, and have a strong continuous improvement mindset Adaptable to tight deadlines and be able to flex your workload to support the long-term projects as well as short term ad-hoc data work Ability to understand and translate real-world processes / tasks occurring into data-driven process mapsIt would be great if you also have Previous experience of IBM Planning Analytics / TMI, VBA, Power BI and Power Automate Previous experience of Workforce PlanningOur benefits Discretionary annual bonus Generous employee discounts Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Workforce AnalystVacancy closing date: 29th May 2024Recruitment Partner: Emily Smith-KennyHave you ever wanted to shape our investment in over 40,000 colleagues?We have a rare, exciting opportunity for a Workforce Analyst to join the Allocation of Colleague Investment (ACI) Team.
Reporting to the Workforce Manager, you will support with workload and salary planning for all Boots UK and ROI stores, and will play a key role in ensuring that our stores have the right people, in the right place, at the right time.
Do you have customer service experience and an admiration for technology?
Do you enjoy talking to people and solving issues?
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
The primary responsibility of this support function is drive value for Boots and International markets through providing Infrastructure and analytics (both internally and externally) capability.
IT2A function consists of Information Technology (IT) and Advanced Analytics, also known as Data Office.
We are looking for Solution Architects to join Technology Services at Boots Nottingham Support Office.Reporting to the Lead Solution Architect, your role will be to produce IT infrastructure high-level designs and proposals in response to internal customer requests and project demands.You will ensure customer requirements are clearly understood and then work with the wider Architect community, service owners and subject matter experts to deliver cost effective, supportable end-to-end high-level designs, adhering to enterprise strategy, roadmaps, standards, security and service capability.
Who we areInternational Technology & Advanced Analytics (IT2A) is a multi-national function of Walgreens Boots Alliance based in the UK, Europe, Asia, South America and the USA.
Marketing & Customer Insight Analyst - Up to £40,000 - Nottingham - Permanent
Macildowie BI & MI Analytics has exclusively collaborated with a reputable and bespoke home furnishing business to recruit a Marketing & Customer Insight Analyst.
Macildowie Recruitment & Retention - Data, BI & MI Analytics