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Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Senior Data Visualisation Specialist Salary: £39,390 - £47,121 per annum (National Framework) or £44,792 - £52,523 per annum (London Framework - if you are London office based or homebased and live within the boundary of the M25) - There is also an additional homeworking allowance of £553 per annum for those working from home Hours: Full time, 37 hours per week however compressed and/or part-time hours may be considered Contract: Permanent Closing date: Thursday 23rd May 2024 at 11.59pm About Us We're the Care Quality Commission (CQC) and we work to improve health and adult social care in England. Through the dedication of our expert team, we monitor health and social care services to provide England with a safe and compassionate care system, recognising when services perform well as well as encouraging improvements and taking action over poorer care, where necessary. One of our main commitments is to become a truly inclusive organisation and to role model a diverse and representative culture. To do so, we work with a variety of networks, including the Disability Equality Network, Race Equality Network and LGBT Equality Network. Our expert Data and Insight Team monitors the use of data to gain an understanding of the health and social care sector across our organisation. We utilise a modern tech stack and Agile working practices within a technically challenging environment where you will be enabled to develop and grow your skill-set. We're investing in advanced technologies and developing smarter insights, so our work will sit at the forefront of data management and standards and make a real difference to the effectiveness of health and social care services. We're now looking for a Senior Data Visualisation Specialist to join our team on a full-time, permanent basis. The Benefits - 27 days' annual leave, rising with service to 32.5 days, plus 8 Bank Holidays - NHS pension scheme, with around a 14% employer contribution - Free employee assistance service 24 hours a day - Discounts to supermarkets, high street stores, electronics and fleet cars - Discounted gym vouchers - Cycle to work scheme - Internal reward scheme where you could win a voucher or two! - Equipment for homeworking Why this could be a great role for you... This is a terrific opportunity for a high-calibre data visualisation professional to join our essential organisation. From day one, we'll support your personal wellbeing and professional success with a comprehensive range of benefits and support, allowing you to finally achieve that ideal work/life balance! So, if you're committed to driving impactful change in health and social care, and ready to make a difference, apply now! What you will bring... To be considered as our Senior Data Visualisation Specialist, you will need: - Experience defining templates and standards for data visualisation - An understanding of data communication, visualisation techniques and best practice for data design - Expert knowledge of BI tools and data visualisation libraries and associated coding languages What you'll be doing... As our Senior Data Visualisation Specialist, you will help to define and guide how we use visualisation methods for data-driven insights and to tell impactful data stories. Collaborating with other visualisation and data analytics experts, you will contribute to the creation of reusable visualisations and UI elements for reporting, ensuring that visualisation principles are established and maintained across our reports, insight and publications. You will also lead the development of internal skills to ensure we can continue the creation of high-quality visualisation and reporting. Additionally, you will: - Support in defining and understanding data visualisation and reporting requirements - Help select and design visualisations that communicate complex data and insights - Develop complex visualisations or custom components to meet insight needs - Coach and train colleagues in visualisation design and implementation - Identify new techniques and tools to advance our approach to data visualisation and reporting Next steps... If you require any support or assistance with the recruitment process, please get in touch with our team or include a note in your application. We know diverse teams allow for a more creative and productive environment and therefore encourage applications from everyone regardless of age, gender/sex, gender identity or expression, religion or belief, disability, ethnicity or sexual orientation. So, if you'd like to join us as a Senior Data Visualisation Specialist, please apply via the button shown. Other organisations may call this role Senior Data Insight Specialist, Data Visualisation Manager, Data Analysis Specialist, Senior Data Visualisation Officer, or Lead Data Visualisation Specialist.