Posted by Hays Specialist Recruitment Limited • £240/day to £265/day
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service.
Delivering excellent customer service they will on occasion support the Major Incident Management process.
They will have the experience to troubleshoot and resolve a variety of IT incidents ensuring a quick resolution is achieved and accurate recording of activities is captured.
The Operations Analyst is expected to be vigilant in monitoring our estate and capable of conducting a quality triage of alerts or user contacts.
Monitor and manage resolver group queue stacks ensuring that the SLA clocks do not expire, tickets are continually updated with progress and/or are appropriately escalated (functional escalation) between resolver groups;.
Posted by Hays Specialist Recruitment Limited • £12/hr
General
Customer Service Advisor - Service Care
Department: Customer Operations
Your New Role
As a Customer Service Advisor, your primary responsibility will be to deliver an excellent service to all customers as an 'information and administration provider' providing the highest level of customer satisfaction to ensure customer loyalty.
Network IT is currently recruiting for a DV cleared Senior IT Operations Analyst, to join our government client on a 6 month initial contract.
You will be working in a 24/7 IT operations centre, who support the wider business with IT issues, working on tickets, incidents and service requests.
The environment is predominantly Microsoft focused, supporting issues around the likes of Microsoft 365 / Azure and Wintel Servers, but there has also been a recent rollout of Apple mobile devices.
Finance Analyst (Part Qualified) - Milton Keynes (Hybrid - 3 days per week in office) - 3M FTC (Ongoing)
Overview
A leading, fast paced, well established organisation you are likely to have heard of is seeking a proactive and detail-oriented Finance Analyst to join their team on a 3-month Fixed Term Contract basis, with the possibility of extension.
The ideal candidate will be part qualified (ACCA/CIMA/ACA or equivalent) and eager to apply their skills in a fast-paced, hybrid work environment.