Join a thriving company as an Out of Hours Dispatch Team Leader, managing after-hours operations to support both business functions and customer needs.
Due to expansion, our client in Newmarket is seeking a motivated individual to coordinate between customers and engineers, ensuring smooth service during off-peak times.
This role requires excellent communication and organizational skills, along with proven experience in team leadership.
The Service Quality & Improvement Lead is responsible for driving continuous improvement in the quality of services, ensuring that organizational performance meets high standards of excellence.
This role focuses on monitoring, evaluating, and enhancing service delivery, implementing best practices, and leading initiatives that improve customer satisfaction, compliance, and operational efficiency.
The role requires collaboration with internal teams and stakeholders to embed a culture of continuous improvement across all service areas.
Posted by Hays Specialist Recruitment Limited • £26K/yr
Your new company
Your new role
This is a newly created Sales Support Coordinator (6 Months FTC) job working as part of a fast-paced customer service team for a busy and growing company based in Ipswich.