_____________________
_____________________
__________________
_________________________
_____________________
_____________________
______________________
_________________________
______________________
______________________
Our Client is a Chemical Distributor. They are now seeking a Product Manager - Life Sciences. This is a full-time permanent position and will be office based in London. Key Responsibilities Meeting & exceeding the set budget for the role, and associated set of KPI's. Lead & support on supplier tendering & selection. Negotiate new and renegotiate existing supplier contracts. Working with key principles and suppliers to manage the purchasing process ensuring competitive pricing. Build & maintain supplier relationships. Participate in the preparation of marketing plans and suggestions on how best to heighten the awareness of our product offering in the Life Science sector to be achieved in cooperation with the Business Manager. Analysis of monthly sales/purchase statistics and chasing for repeat business where deviation from normal sales/purchasing pattern occurs. Support Account Managers with market data & customer information, ensuring that information on new products from designated principals are introduced to the customer base promptly, and with the correct level of focus & support. Liaising with suppliers about products, pricing, trends and market information. Using available data to understand and monitor the influences on current market dynamics. Arranging and attending supplier meetings with the Business Manager / Procurement Manager. Working together with Business Manager / Procurement Manager on new products and projects and leading where requested. Working on cost reduction by negotiations and a proactive approach, whilst taking into account overall quality & service. Raise queries with suppliers when discrepancies are identified. Update and maintain accurate procurement records in IFS e.g. delivery dates, prices, supplier dates. Participate in regular departmental & intergroup meetings and carry out general administrative duties as & when required. Support on sourcing initiatives to maintain a stable supply of products. Build and maintain relationships with new & existing suppliers. Work closely with the logistics and warehouse teams to manage the supply chain and supplier lead times. Identify key portfolio gaps and areas for development within the existing product range. Use existing market knowledge to identify potential supply partners or work with existing principals to assess range extensions. Support and lead process improvement initiatives. Ensure and monitor stock holding is adequate and reflective of the market situation. Qualifications and Experience Experience of the chemical distribution industry. Effective selling & negotiation skills. Technical and market knowledge preferred. Budgetary planning and reporting skills. Ability to engage with stakeholders at all levels and build effective working relationships across all departments. Effective team building skills. Ability to negotiate with internal & external stakeholders. Microsoft Office Suite experience required. High levels of numerical and grammatical accuracy is essential. In return our client is offering a competitive basic salary plus bonus & benefits. (Salary is negotiable and dependent on experience). Please e-mail your C.V to Lorraine Roger, Director, Atom Recruitment Ltd
NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. Responsibilities Working with internal and external stakeholders to facilitate and take the lead in identifying operational service improvements. Leading partner service reviews and supporting account managers in the field. Driving continual service improvement and the creation and implementation of get-well plans where appropriate. Act as a customer advocate and a strong voice of the customer internally. Work collaboratively with Account managers and Operations leads to build relationships with key internal stakeholders and to drive customer growth. Act as an escalation point for the customer. Where required, provide feedback and input into the Service Delivery and support management team to improve processes across the operations function. Drive performance with suppliers and contractors. Essential Experience Experience improving service and relationships across a large portfolio of clients. Knowledge of telecommunications products with a focus on ethernet access and FTTP Experience in a similar role ideally within Telecommunications. Experience delivering first class customer service. Operational Background Able to change, adapt quickly. Experience managing suppliers/contract agreements. Ability to present to senior stakeholders internal and external. Ability to create, maintain and present service improvement documentation. The role will involve regular travel throughout the UK to visit our partners and attend conferences and events. Desirable Experience Experience working with internet service providers both UK and International In-depth knowledge of fibre delivery Excellent presentation skills Benefits Salary up to £60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.