As Damp, Mould & Disrepair Team Leader, you will manage team members and contractors to deliver our response, ensuring that our residents receive an efficient and effective response and experience from our service.
Our Estates and Responsive Repairs teams are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
You will provide a professional customer experience to our residential and commercial customers and clients and support our partner contractors in delivering high quality services.
Ensure that HSE & Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
JOB DESCRIPTION
To promote and deliver a high standard of customer care for all residents, ensuring strong communication links exist between the resident, the client, the call centre and the operational team enabling the works to be managed effectively and proactively addressing any issues as they arise.
General
Our client is a leader within the built environment, working on multi-million projects throughout the UK.