This role sits within our Cleaning business division that provides cleaning and hygiene services to a wide range of prestigious clients, within the Retail & Leisure market.
About The Company
We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
Posted by Flexible Staffing Solutions Limited • £27K/yr
General
We are looking for a confident and customer-orientated Customer Services Supervisor to join our client's customer service team within their contact centre.
What you'll do
Supporting the Customer Service Managers to ensure the team is providing excellent customer service to customers and that department SLAs are being achieved.
Be fully aware of contact volumes and resources available to ensure the team is working effectively throughout the day to deal with the workload.
My client is a UK-based fintech company based in Farnborough and they are looking for a confident and customer orientated Customer Service Supervisor to come on board and join their friendly team.
Be fully aware of contact volumes and resources available to ensure the team is working effectively throughout the day to deal with the workload
Responsibilities
Supporting the Customer Service Team Managers to ensure the team is providing excellent customer service to customers and that we are meeting our department SLA's.