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Job Title: Key Account Manager Location: Field-based (Some national travel) and Stourport office based £37K quarterly bonus (£7500) car/allowance (circa 50K package) Job Purpose: Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required. Main Tasks & Responsibilities: Strategic Planning: Develop and execute a business plan aligned with organisational goals. Contract Management: Renegotiate lapsed contracts and establish new agreements. Strategic Development: Implement strategies with the After Sales Manager for new services and products. Account Reviews and Projects: Conduct strategic reviews for growth and profitability. Manage project delivery within agreed timelines. Communication and Negotiation: Utilise effective presentation, negotiation, and influence skills. Address client concerns and manage escalated calls. Compliance and Database Management: Assist with compliance activities, such as supplier waste audits. Oversee key accounts to optimise contract revenue. Reporting and Targets: Provide regular reports to the manager on sales activities and key client advancements. Achieve individual quarterly sales targets. Client Satisfaction and Collaboration: Understand clients' needs and propose solutions aligned with their goals. Monitor service delivery to ensure consistency with contractual obligations. Core Values: Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment. Apply organisational values in day-to-day responsibilities. Skills & Key Requirements: Maintain a positive and proactive approach. Ability to establish, develop, and sustain business relationships. Uphold a high level of professionalism, discretion, and confidentiality. Proven success in achieving set objectives, including margin attainment and cost minimisation. Strong communication skills, including relationship building, influencing, and negotiation. Self-motivated with the ability to work collaboratively within a team. Exceptional attention to detail and organisational skills. Commercially minded with a keen eye for detail. Ability to work with urgency and efficiency