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Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Cyber Security Specialist - protecting our digital network and data, enhancing privacy and ensuring availability and legal compliance. Based Waltham Abbey (hybrid role) £65k p.a. bonus & benefits Do you know what it takes to safeguard digital assets, protect customer data, and ensure a secure online environment for a national retailer? As the Cyber Security Specialist at Jollyes - The Pet People, you'll play a pivotal role in strengthening our defenses, mitigating risks, and driving compliance in our dynamic retail landscape. Benefits: In return for your expertise and experience as our Cyber Security Specialist, we offer you: Competitive salary of £65k p.a. company bonus scheme 25 days annual leave plus bank holidays Private Medical Insurance Company pension scheme (provided by Legal & General) Generous staff discount (on products and on services - grooming, pet clinics) Employee Reward Scheme (discounts from hundreds of online and high st retailers) Employee Assistance Programme (discounts & cash back on a range of medical services) Critical Illness & Life Assurance schemes Role Overview: As our Cyber Security Specialist, you'll collaborate across functions, and help shape our cyber security strategy. Your mission? To protect our digital network and data, enhance privacy, and ensure seamless digital operations. To achieve it, success will look like good KPI performance, great system availability and a secure online trading environment, and colleagues with great cyber security awareness. Full Job Description is available on request, but to summarise, here's what you'll be doing: Key Responsibilities: Cyber Security Strategy: Craft and execute robust cyber security strategies tailored to our retail environment. Collaborate with cross-functional teams to integrate security practices and colleague training and manage compliance of IT security certifications (e.g. Cyber Security, CS Plus, ISO27001). Address inventory and asset security, loss prevention, and incident response coordination. Protect Customer Privacy, Data Protection and Governance: Ensure compliance with data protection regulations (GDPR) and implement data governance practices and access controls plus incidence response plans. Safeguard customer data, payment information and privacy, ensure secure online transactions. Supply Chain Security and Compliance: Ensure new vendors and third-party partners meet security standards before contract / access and evaluate risks, conduct annual reviews for vendors (processing PII). Patch Management and Incident Response: Produce monthly patch management reports and action plans. Monitor security incidents and lead incident response efforts during any security breaches. Vulnerability Management: Track and patch identified vulnerabilities. Stay ahead of emerging threats and assess inventory system security. Security Awareness and Training: Work with L&D to update cyber security training for colleagues and maintain an audit trail. Foster a security-conscious culture. Skills, Qualifications & Experience: To be successful in this role, our new Cyber Security Specialist will need: Retail Industry Experience: Familiarity with multi-site retail operations, supply chains, and customer-facing systems. Cybersecurity Knowledge and Certifications: CISSP, CISM, or other relevant certifications or qualifications in computer science or related technical subject, along with a full understanding of regulatory frameworks such as GDPR, PCI, Trading Standards etc. Working understanding of Dev Ops, (Snowflake, python, repository management, serverless) is desirable Tech stack & data architecture planning and management with a in depth knowledge of enterprise security tools, trends and best practice Communication and collaboration skills: Ability to engage & communicate effectively with all levels of colleagues and third parties. Risk Management Expertise: Assess and mitigate risks specific to retail environments. Understanding of Retail Technology: Knowledge of cloud environments, point-of-sale systems, SAAS tools used in a retail setting and e-commerce platforms. Adaptability: Retail environments evolve rapidly; adaptability is crucial. Customer-Centric Mindset: Prioritise customer data protection and trust. Exposure to IT strategy, roadmaps and product planning along with policy, process and governance framework development Shares the Jollyes values of being genuine, wise, focused, eager, together. About Jollyes - The Pet People Since initially making paw prints in 1971, Jollyes has become one of the largest pet superstore chains across the United Kingdom & Northern Ireland. From a community-led in-store experience to an ever-flourishing online presence, there's over 50 years of experience and over 100 stores between our paws. It's not just products we offer; our customers enjoy affordable grooming thanks to The Jolly Groomer and veterinary services at our Community Pet Clinics. Our recent recognition at the Pet Industry Federation (PIF) Awards is a real testament to our dedication to pet parents, and we're very proud of being named 'Pet Retail Chain of the Year 2023' and also delighted to win the Retail Week award for Best Retailer (under £250m t/o) in 2024. We're proud of our 4.8 star rating on Trust Pilot which reflects our colleagues' passion to give our pets and their parents fantastic service. We're equally proud of our 4 rating on Glass Door, the employer review site which reflects our colleagues' opinions that we're a good place to work! To Apply: If you're looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!
We are looking for a Warehouse Team Leader to be based at a busy distribution company in Waltham Cross, where you'll be given the opportunity lead your own team. You will be responsible for motivating and leading a team to achieve high standards and reach targets. This is a full-time, permanent position, working 5 out of 7 days each week 8pm-5am, however flexibility on the hours of work may be required. Duties: Awareness and compliance with all company policies including Health and Safety, Management, Food Hygiene, and Quality. Maintain a clean and well-organised warehouse. Participate in performance appraisal and objective setting, to lead to team improvement in efficiency and waste reduction. Provide support to associates for improvement, including training to improve quality and compliance. Support management on communication including shift briefs, schedules, departure times, handovers etc. Work closely with management to adjust work processes based on daily volume. Support warehouse team and management with all duties. The ideal candidate will possess: Previous experience as a team leader within a fast-paced operation, with the ability to multitask and prioritise effectively. Good time keeping skills, with experience working to deadlines and meeting targets. Good working knowledge of current health & safety and food hygiene legislation. Strong leadership skills, with positive and professional oral and written communication and ability to give directions clearly. Motivation and energy, with a strong will to rise to a challenge with a 'can do' attitude. Knowledge of warehouse management systems. Sound administrative skills and computer literacy with a good understanding of Excel and Word. Ability to follow and carry out instruction with excellent accuracy and strong attention to detail. About the Warehouse: Dry Chilled and Freezer sections - expect to wrap up warm! On-site canteen. Free on-site parking. For workers who meet targets can excel within this business, there are lots of opportunities to grow and progress into higher positions. If this is the job for you, apply without delay by submitting your CV!