Manage the day to day operation via direct reports to achieve SLAs and KPIs, monitoring performance of the team, quality standards and performance against SLAs, acting on and resolving any issues.
Job Purpose
The role requires a flexible individual capable of managing a variety of processes effectively and efficiently.
Mailing supervisors have a dual role which involves being a direct point of contact for all processes in relation to ad-hoc mailings as well as managing all aspects of the onsite postal operation.
Provide a comprehensive secretarial and administrative support service to clinicians and their associated staff, following all relevant operational policies, procedures, and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.
Preparing agenda's, inviting attendees, taking, and typing minutes of meetings.