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Service Coordinator / Customer Service Advisor / Planner, Lostock, Monday to Friday £27,500 great bens Do you crave a fast-paced, dynamic role where you can make a real difference for customers? Are you a whiz at organisation and communication, with a knack for solving problems? If so, then this Service Coordinator role is your calling! As the Service Coordinator / Customer Service Advisor / Planner What You'll Do: Be the hero for your customers! You'll dispatch the perfect technician for each job, ensuring timely arrivals and clear communication throughout the process. Mastermind the schedule: You'll pre-plan and book jobs for your engineers, maximizing their efficiency and customer satisfaction. Think on your feet: You'll troubleshoot any challenges that arise, prioritizing tasks and finding creative solutions to keep things running smoothly. You're the Ideal Candidate for the Service Coordinator / Planner / Customer Services Advisor job if You: Thrive in a fast-paced environment where every day brings new adventures. Enjoy clear communication you love keeping customers informed and collaborating with your team. Are a master organiser planning and schedules are your jam! Can prioritise like a pro you excel at keeping things on track and hitting deadlines. Bonus points if you: Have experience in a service control environment. Understand the world of commercial vehicles, transport refrigeration or planning engineers The nuts and bolts : Conquer your workday in a 40-hour week between the hours of 8am to 6pm in a friendly, social office office environment. Recharge and explore with a generous 25 days of annual holiday. Secure your future with a fantastic company pension plan. We're looking for candidates who can start your journey between early and mid-June. Interviews will initially be held on Wednesday 15th, Thursday 16th and Friday 17th of May Please only apply if you're available for these dates and potentially the week after and are eager to join our team! Ready to Embrace the Challenge? If you're a customer service superstar with a knack for organisation and problem-solving, then we want YOU on our team! Hit that apply button and we will be in touch.
About The Role Customer Service Advisor Skelmersdale Good salary, great team and additional benefits Monday to Friday, full time hours, no evening or weekend working Customer Service Experts local to Skelmersdale? A rewarding job just for you! Excellent at listening to customers, understanding their needs, and resolving their enquiries over the phone? This is the career you have been looking for! Here are some quick questions to help you: Do you enjoy helping customers and have experience doing so over the phone? Are you great at listening and asking questions to find the right solutions for customers? Do you want a career rather than a job? Are you looking for a rewarding job in an established company where your work is valued? If so, let us recognise how important you are and support you in a career you will enjoy. This is your chance to shine at the UKs leading hygiene services company and you will love it here... This role is so much more than customer service. You'll join a friendly, engaging contact centre team, speaking with existing and new customers about our products and services. We'll support you and help you develop in your career here too, enhancing skills you have and learning new ones. You'll find this a vibrant, fun place to work, with a real family feeling, one of many reasons you will love it here. The hours are great too you'll be working Monday to Friday (guaranteed full-time hours), with no evening or weekend working. Further benefits include discounts to help with living costs. Your role as Customer Service Advisor at Direct365 You'll be talking to new and existing customers each day on our contact centre. You'll need excellent communication skills for great conversations by phone and e-mail. Computer skills are really important too, to update our database while speaking with our customers. Experience in a contact centre would be an advantage. Customers are at the heart of what we do, so your ability to build rapport and influence is important. Most important is a can-do attitude, someone who really cares and takes pride in their work In return for your commitment and expertise as a Customer Service Advisor, you will get: A salary of £22,500 in a secure, permanent full-time position No weekend or evening working great hours Monday to Friday (37.5 hours a week) Amazing employee discounts with major supermarkets and retailers with phs Perks' Training to expand your skills. We offer accredited ILM training through external and in-house training Apprenticeship opportunities on completion of the probationary period 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme Free Parking onsite so no parking costs Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more... If you enjoy a role where you get to improve customer satisfaction with every person you speak with, we want to hear from you. Apply Now About us At Direct365, our vision is to be the UK's number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone's peace of mind that the job's well done. Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.