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Customer Consultant - Dorking - £ 22,379.00 plus Personal Allowance Bonus of £5,200 Hours Mon- Fri 08.45 - 17.00 & 2 Saturdays a month 10.00 - 14.00 The Opportunity: A fantastic opportunity has arisen for a friendly and helpful customer service representative to join this busy team. If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. Based within one of their branch's you will be the first point of contact for the public, directing them and helping in any way you can. Duties and Responsibilities: Engaging in conversations with customers face to face or over the telephone, providing information to customers on the full range of financial products and services that they offer. Listening to and getting to know the customers you'll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through. Resolving customer's problems or queries Showing customers how to make withdrawals and other transactions Regular call outs to existing customers following up on general enquires made What you'll need: Passion about delivering exceptional customer service An enjoyment in meeting new people Great listening skills Excellent teamwork skills Good attention to detail Excellent verbal and written communication skills Energised by a busy, varied and demanding working environment Having a good level of organisational skills Experience in meeting targets and keeping to deadlines What you'll receive: Annual bonus scheme on top of the personal allowance! Plenty of support and recognition Structured training and development programme tailored to your needs - meaning is plenty of opportunity for progression and development Generous pension contributions 23 days holiday, plus one day for each year you're with us, up to a maximum of 30 days (pro-rota when working on a reduced hours basis) 24/7 access to well-being support Online employee benefits scheme offering discounts with hundreds of high street and online retailers Are you the right person for this role? Do you really enjoy giving great customer service? If so, please apply below Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25,000 bonus/overtime adds c.£1,000 - £1,500 pension Office/WFH: Working week is 3-4 days office, 1-2 days WFH. Initial training 100% office based Requirements: Customer service experience that involves telephone contact with customers. Graduates also considered, with some previous customer service/retail experience Role Snapshot: Dealing with queries from current customers (this is not a 'sales' type call handling role), regarding a variety of mortgage/savings products. Close to 50% of the role is admin based The Company: Our client is a highly professional Financial Services company who base their customer services model on just that, first rate service as opposed to the hard sell. Mortgages and Savings products are their key markets with this role exposing you to both sides of the business. The Role: As a Customer Service / Administrator, you will be joining a growing team of c.25 staff. The focus is on dealing with incoming calls from existing customers with queries relating to their mortgage and savings/investment products. You will initially concentrate on the administrative element of the role and gradually gain exposure to queries from brokers/customers. Your week is split between admin days and query days, alternating through the week. People regularly progress into their 'specialist' teams, so those that apply themselves can definitely progress within the business. The main elements of the role include: Maintain an up to date knowledge of all products and services offered by the company Dealing with customers on a daily basis, both over the phone and via email Pro-actively following up enquiries via marketing and the website Carrying out market research and analysis of results when necessary Dealing with all general special tasks and projects that are customer related Liaise with external suppliers and maintain business relations with third parties as required Hours are Mon - Fri, 9am - 5.30pm. You would also work, on average, one Saturday morning per month (9am - 12pm) for which you get 1.5 x hourly rate and these 3 hours are worked from home after training. Skills / Experience Required: For this Customer Service / Administrator role our client will consider people who have worked in customer service roles with a strong telephone element to them. Graduates are also considered with some recent customer services/retail experience that again has included some telephone work. Good MS Office experience is needed, as is an eye for detail and the ability to work accurately within a fast-paced environment. Additional Information: The Customer Service / Administrator role is a great opportunity for progression. Salary is to £25,000 along with an annual bonus, overtime, good company benefits inc. pension and professional study sponsorship. The Saturday overtime and company bonus would mean approx. an additional £1,000 - £1,500. The Customer Service / Administrator post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, customer service, business analysis, compliance, pensions, paraplanners, sales support and project management roles. Check the website and feel free to call Darren Snell at any time.