Join our dynamic and collaborative Claims team as a Motor Claims Handler!
You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.
The Role
We are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement.
To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers.
To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance.
To lead by example and endorse the company behaviours and values.
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- Ensure inbound and outbound calls are handled efficiently and professional manner.
General
As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.
This position requires excellent communication skills, both verbal and written, as well as the ability to multitask and problem-solve in a fast-paced environment.