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Tenancy Sustainment Officer Location: Worksop Salary: £31,364 - £33,945 per annum Hours: 18.5 hours per week The Council own and manage over 6,500 homes in North Nottinghamshire. They are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. So, if you are looking for a new challenge and would like to be a key member of their thriving housing team, they would welcome an application from you. The Role You will be an experienced housing professional who is well-versed in current best practice, who can find innovative answers to a range of issues and have a strong track record of delivery. You will be responsible for the day-to-day delivery of the tenancy sustainment service including the provision and co-ordination of effective support, advice and assistance to tenants who are vulnerable and/or at risk of losing their tenancy, to ensure they can maintain their tenancies. You will work closely with other teams within both the Housing service and wider Council to identify and resolve issues and deliver a high-quality customer service. Skills and Qualifications A minimum of three years' experience of working within a similar or related field/environment with significant and relevant experience. CIH Level 4 in Housing Studies or equivalent. A clear understanding of social housing and welfare benefit issues, dealing with people across a broad range of housing and/ or other work-related situations, including handling stressful situations and supporting staff in such circumstances. High quality communication and negotiation skills. Benefits Access to a free healthcare cash plan and benefits Offer a very generous 26-32 days holiday package (rising incrementally each year) plus public/bank holidays and give you the option to purchase additional annual leave tax-free They will double your monthly pension contributions and provide the option to join their shared cost AVC scheme Offer discounted car parking of around £4 per month Family friendly policies All new employees will be able to choose a welcome gift from the following options; 4 months free BPL gym membership, 1 year National Trust membership and many more options They also offer hybrid working arrangements of partial home/office working To Apply If you feel you are a suitable candidate and would like to work for this reputable Council, please click apply to be redirected to their website to complete your application. The council value the diversity of our people and actively encourage applications from all sections of the community. They maintain fair and well thought their recruitment processes at every stage to make sure that everyone is treated equally.