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Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor... Great staff discount (following probation); 29 days holiday per year (including bank holidays); Free car parking; Paid lunch break; Personal use of in-store equipment after hours. We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by: Offering excellent service to our customers both internally and externally; Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status; Order processing; Liaising with other departments and with 3rd party companies; Handling and resolving customer complaints; Communication and coordination with internal departments; Collating information relating to product failure and warranty issues; Providing product service back-up; Arranging for required parts and product servicing to be provided; Liaising with our internal installation teams and 3rd party field-based installers; Using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc; Working 40 hours per week Monday to Friday (either 08:00 - 16:00, 09:00 - 17:00 or 10:00 - 18:00). Weekends on a shift basis (1 in 3). However, due to the needs of the business this may change to either a 1 in 2 basis or a 1 in 4 basis. (Weekend hours would be Saturday 09:00 - 17:00, Sunday 11:00 - 14:00). The successful Customer Service Advisor will have... Have at least 12 months experience within a customer service office-based environment; Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone; The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously; The ability to be a team player; Excellent attention to detail; Computer literate skills including Excel, Word, and Outlook; Strong interpersonal skills, adaptability and flexibility when required; The ability to prioritise and manage time effectively in a fast-paced environment; A professional and friendly telephone manner.