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Role overview As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
Description What's the opportunity? As part of the Retail team, you'll be based within our store in Drakehouse Retail Park in Sheffield welcoming customers in and talking to them about our gorgeous furniture and carpets. As a Retail Sales Assistant with your commission you can earn up to £30,000.00. What does the role involve? Welcome customers into the store and support them in finding the perfect piece of furniture or flooring for their home Accurately complete customer orders and process finance applications Accountable for delivering personal sales and KPIs Work within the team to deliver a 5 star customer experience Make sure the showrooms look their best through general housekeeping, cleaning and moving furniture when it's needed Help to make sure our showrooms are warm, friendly, safe environments for everyone within them Continuously develop and maintain knowledge on all ScS products and services Undertake, as required, other duties in keeping with the general nature of the role What's in it for you? Basic salary between £20,267 - £23,795 with a realistic OTE of £30K per year In this store, our Retail Sales Assistants earn on average £800 - £1200 per month on top of their basic salary although there's no limit on how much you can earn Guaranteed commission of £400 per month in your first three months Competitions and incentives recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai and Italy 33 days holidays including bank holidays Employee benefits platform access to 100s of high street discounts and more holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more! Colleague Discount Career progression Long service awards Enhanced Maternity, Paternity and Adoption Leave Access to our dedicated Employee Assistance Programme to give you free access to advice and information on a range of topics Medicash low cost health plans Virtual GP Access to a GP service 24/7 Salary finance scheme Pension Scheme Death in Service Life assurance Cycle to Work scheme Refer a friend scheme Who are we looking for? The most important thing for us is that you're the right fit for our team. And if you've got a knack for making customers smile, can work confidently within a team environment and have buckets of energy and motivation, then we think you'd be perfect. While sales experience can sometimes be an advantage, it's not a game-changer personality and the ability to learn new skills is just as important! We're looking for the following qualities Sales driven with a passion for driving a 5 star customer experience Experience within a customer facing role A real people person the ability to build strong relationships with our customers and colleagues A team player Flexibility to work shift patterns Strong work ethic, resilient, self-starter and a can do attitude