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Closing date: 06-05-2024 Customer Team Leader Location: 98 Glen Road, Plympton, Plymouth, PL7 2DE Pay: £13.32 per hour Contract: 30 hours per week regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test.
Retail Sales Assistant Join the colourful world of Crown Paints as a Sales Assistant It's not just paint, it's personal. At Crown Paints, we're not just selling paint; we're crafting dreams and colouring lives. We're seeking a Sales Advisor who can blend creativity with customer service, making every interaction a masterpiece. If you have a palette for success and a flair for vibrant customer interactions, we want you on our team. Our Crown Decorating Centre's are a busy place to work, we don't sugar soap it! You will have the opportunity each day to craft what you do, and how you work, so that you can help customers and your colleagues with their painting and decorating goals. Our Sales Assistants will also be out delivering products to customers, so a drivers licence is essential in this role. For over two centuries, Crown Paints has been a beacon of quality and trust in the painting and decorating industry. Our vibrant culture is steeped in tradition yet embraces innovation, refusing to settle for anything less than excellence. Join a team that values brilliance, diversity, and the power of a well-painted room. What we offer Colour your world: Free paint to turn your home into a masterpiece A brush with benefits: Generous pension, 28 days leave (plus bank holidays, taking it to 36 days leave), and health & well-being perks Financial rewards: £10.42/hr plus potential for a 25% bonus each quarter now that's a pretty picture. When will you create your masterpiece: You will be working part time, 22.5 hours per week. This would normally be Tuesday-Friday with shifts around 5-6 hours each day, however, we can be flexible with this. You would also work Saturdays on a rota basis, 1 in every 3/4. Here's some of the other things you can look forward to As the frontline of our Crown Decorating Centres, your role is to brush up on customer happiness and ensure our service is nothing less than a masterpiece Drive financial performance through varied sales activities, including telesales and direct sales Your day at our vibrant centres will be as varied as our colour swatches. From mixing custom shades to redefining store layouts, your impact is as visible as a fresh coat of paint Venture beyond the store to deliver products directly to our customers, adding a personal touch to every tint and texture. What should you bring to be successful in this role A Splash of Retail Sales Experience: Retail background with the skills for sales Customer Service with a Shine: Make every customer interaction glow Adaptability: Like mixing colours, adjust to various roles with ease Teammate: Blend well with others to build a harmonious workplace Drive Success: Literally! - A driver's licence is your ticket to delivering happiness. Sounds like a match? If you're ready to dip your brush into a career that's as colourful as our paint, Crown Paints is waiting for you. Let's create something beautiful together, apply now! More about Crown Paints Crown Paints have been manufacturing paint for longer than most, over 200 years in fact, with over 60 years proudly holding the Royal Warrant. It's fair to say that we know our craft; however, what really sets Crown apart is the support we provide for cultural, humanitarian and scientific causes across the world. Alongside our owners, The Hempel Foundation, we place a special focus on education for children in need, and are proud to support the education of over 55,000 children across 22 projects worldwide. You can therefore guarantee here at Crown It's not just paint. It's personal!
As our Branch General Manager, you'll bring your passion for delivering an unrivalled customer experience, and ability to inspire your colleagues to do the same. You'll coach, mentor and champion your people to help them fulfil our customer's needs and help make their houses feel like warm and welcoming homes. You'll take responsibility for the growth and revenue of your store, by sitting firmly in your team's corner, you'll help them achieve their targets and get the most out of their career at DFS. About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills so you can really find your thing'. What you'll be doing To effectively and proactively support the team to achieve goals, targets and expectations through coaching and development, to make sure they feel supported and able to do their best work Lead by example in helping deliver exceptional customer experience by effective listening, questioning and supporting the customer throughout the entire journey from beginning to end Share best practice amongst team members and drive a positive work environment Act as an ambassador for our group values, using your positive influence to create a winning team where everyone feels welcome Operational aspects such as rotas, performance evaluations and stock management Recruiting new talent in to the team as required Ensuring compliance with legal and regulatory requirements are adhered to at all times Developing and implementing long term strategic plans, identifying opportunities and adapting to changing trends Overseeing all aspects of the store to ensure a smooth operation The role is for you if... You are adaptable, motivated and inspirational You have excellent communication skills and can effortlessly connect with stakeholders of all levels Experience in leading and effectively managing a diverse team with a range of backgrounds and differing levels of experience You want a career with fantastic opportunities and progression You're entrepreneurial, with a self-starter attitude Commercial awareness to help reach sales targets and drive store revenue growth You like to work in a fun, friendly and rewarding environment You care about our customers and want to deliver the best possible customer experience You find it easy to engage with others from all backgrounds and can easily adapt your style depending on who you're talking to Have great attention to detail and organisational skills being responsible for the smooth operation of the store, so these are essential DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks