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Retail Support Manager Salary - £24.2k P/A Hours - 37.5 Hours, 5 Days per Week (Full Time) Monday to Sunday ? Location - West Yorkshire Field Based Role - Supporting Multiple Retail Stores Permanent Are you an experienced and flexible retail professional with excellent organisational and communication skills? The successful candidate will provide manager cover across multiple shops, ensuring sales targets, merchandising standards, and customer service excellence are maintained during staff absences. Key Responsibilities: Achieve and exceed sales budgets, and address any shortfalls. Ensure efficient gift aid process and adherence to pricing structures. Maintain high standards of merchandising, housekeeping, and cleanliness. Manage stock, including sorting, pricing, and displaying. Lead and motivate staff and volunteers, promoting a positive work environment. Ensure compliance with policies, procedures, and security standards. Key Requirements: Excellent organisational and communication skills. Ability to motivate teams. Strong teamwork and hands-on approach across all store functions. IT proficiency, including Microsoft Office. Excellent record-keeping skills. Flexibility to work weekends on a rotational basis. Retail experience (Essential) Previous experience managing or supervising a team (desirable) Full driving license and access to a car for work purposes If you possess the drive, skills, and passion for sales, we want to hear from you! Our client offers a competitive salary, pension scheme, benefits, and opportunities for professional development in a supportive work culture. If you are a highly motivated and detail-oriented professional with exceptional customer service skills, we encourage you to apply for this exciting opportunity. This role offers an excellent opportunity to join a supportive team and a company that values its employees.
About You: In this unique and exciting entry level management role, we are looking for a goal orientated manager with, excellent communication skills and a proven sales background (dealing with inbound enquiries). The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to manage a brand new location. Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role. What we'll give you... Staff discount on storage and retail products Management training and development programme Great bonus scheme - End of Year Bonus New store bonus of £5000 Contributory pension scheme 30 days holiday, including bank holidays. Employee 'free perks' scheme Additional benefits after a qualifying period Who we're looking for... Likes variety, has excellent communication skills, and can provide exceptional customer service People management experience and self-motivation A good level of numeracy and organisation What you'll do... Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager's absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Charity Participation o Highly committed to Corporate Social Responsibility, and we all dedicate 1% of our working time to volunteering or raising funds for charity. Please apply now if you are someone who genuinely likes to offer customers a world class service and is really passionate about customer services and solutions based sales. Secure a truly wonderful opportunity in an growing business and one, in an industry that will continue to thrive over the years.
Store Manager Newport, Isle of Wight Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So, with your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Store Manager As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they'll cherish with our products! Through recruiting and nurturing your very own diverse team of Avengers, you'll support your team by helping them to grow and achieve their potential. But don't forget to have fun along the way it's in our DNA after all! We believe that a high performing team is a happy and engaged team. You'll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You'll showcase an inspirational customer experience by creating moments that matter' with our customers. Your Mission Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services. Create a store experience that's fun, friendly, accessible, and inclusive. You'll recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes. Collaboration is key! Join forces with fellow Retail Store Managers, Area and Regional teams, to share best practices and encourage continuous growth across the teams - we win together. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. As a Retail Store Manager, you'll be on the front lines, shoulder-to-shoulder with your team, creating an environment that's always ready to welcome customers with open arms. A master of promotional change: You'll be the magician behind transforming our space to align with the Matrix (no, not the movie!), and the hottest seasonal trends. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours That Will Set You Apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a Great Leader As a great leader with wonderful people skills, you'll create an environment that's more inclusive than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback so we all win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups
Our client is a well-established family run company in the retail industry based in the Cirencester area. They are looking for a proactive and enthusiastic Store Manager to join their store. As a Store Manager you will be responsible for the overall daily operations of the store ensuring management & leadership of the sales team.Your main duties will Include: Meeting sales goals by training, motivating,mentoring and providing feedback to staff Ensuring high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Deal with all issues that arise from staff or customers Update the team on any new store information & store changes Manage all staff processes including recruitment, development and training Managing and overseeing store operations, developing a routine Managing the floor and provide maximum profitability Ordering stock and making sure items are displayed correctly Conducting inventory and investigating possible causes for discrepancies Implement and maintain all operational standards including- rotas, stock takes, visual merchandising Promote and organise special promotions , displays and events Drive sales and forecast future sales volumes Experience/Skills: Strong customer service skills Management skills Previous experience in Retail management Ability to adapt to different customers Great written and verbal communication Leadership skills Strong organisational skills Working knowledge of Excel and MS packages. Package: Up to £27,000 Generous holiday allowance Store discount Sales commission Full time
RetailDeputy Manager (18 hours per week) Temporary contract to cover Maternity Leave Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Deputy Manager As a Retail Deputy Manager you'll help keep your store running like clockwork, working in partnership with the Store Manager. Leading by example, you will help your team unlock their potential by inspiring our customers to read, learn create and play more, through creating unforgettable moments, smiles on faces and products to go home with to craft memories they'll cherish! Taking the helm when the Store Manager is unavailable, you'll captain the ship taking responsibility for the team, store standards, customer experience and commercial targets. We recognise that our Team Leaders/Deputy Managers are our future Store Managers and beyond! So, we'll actively support your personal development and career progression. Your mission Stand-in for the Store Manager, taking responsibility for all metrics and the team if they're away Foster a store atmosphere that's enjoyable, welcoming, and inclusive. Demonstrate progress in driving retail sales and achieving high performance across all key performance indicators (KPIs) Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's. It's not all about numbers. Your store will shine with excellent standards and impeccable merchandising. From cleanliness to pricing, you'll make sure everything is picture-perfect. Lead and coach the team by working shoulder-to-shoulder to provide an outstanding retail experience, ensuring each customer is delighted and inspired. Utilise your product knowledge and charm to introduce additional offerings. You'll be a merchandising master, effortlessly placing products in both planogrammed and non-planogrammed spaces. You'll soon be looking at a high SKU count like your best game of Tetris! Skills / Behaviours that will set you apart Genuine and Authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient Champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock Management Guru: You tackle the challenge of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Being a great leader As a great leader with wonderful people skills, you'll create a team that's more than just co-workers it's a team. Inspire and motivate your team in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and steer your store to break records and get in the spotlight. Work collaboratively with support departments and peers. If somethings not quite right, provide quality constructive feedback so we can work as a team to get it right! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays. Plus, your holiday allowance increases with long service. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!