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Harvey Norman is a high-profile, leading-edge retail brand with over 300 stores worldwide selling furniture, bedding, appliances, and technology from the leading brands in the World. We are now expanding our business in the UK. We already have two stores in Belfast and are opening our first store in the West Midlands in October, with more to follow. We are growing and have plenty of opportunities for talented people. If you think you have what it takes to thrive in a dynamic retail environment, we want to hear from you. ABOUT THE JOB: Reporting to the Store Manager, Harvey Norman is looking for a Retail Support & Operations Person. The role of the Retail Support & Operations Person has a wide range of responsibilities which supports the team and has a focus on improving the overall customer experience. This is an excellent opportunity to work in a fast moving and dynamic retail company. We offer a positive, optimistic and fun place to work where colleagues become friends, great people and great teams are recognised and milestones are celebrated. YOUR JOB: Build customer loyalty by providing a great, friendly and professional service. Oversee and process all online orders, for delivery and collection. Oversee the online emails and phone calls; respond to customer queries promptly and professionally. Process all branch transfers and purchase orders. Stock management (stock counts/batching/negative/aged stock). Goods Receipting. Merchandising. Assist on the Cash Desk during busy periods. Take ownership of customer service, responding promptly to customer queries. Process Credit Claims. Other duties that may be required from time to time to fulfil your role. YOUR PROFILE: Customer Orientated - Thrive in a customer focused environment, be people oriented and be competent in problem solving. Attention to detail - Have a keen eye for detail and display alongside accuracy. Team & Collaborative Working - Works co-operatively and is a supportive member of the team. Actively helps and supports others to achieve team goals. Adaptable to Change - Be open and accepting of necessary change and innovation within the company, show a willingness to learn new ways to accomplish objectives. Positive attitude and outlook - You have a positive outlook on life, work, and self and you have an optimistic view of the future and your own performance. YOUR QUALIFICATION & EXPERIENCE: GCSE's or equivalent is required. Ideally have retail experience but not essential as excellent training will be provided. Strong attention to detail. Excellent organisational skills. Effective communication skills particularly through phone and e-mail. WHY PEOPLE JOIN US: We're dynamic and growing. Fun, high energy work environment. Culture of developing and promoting from within the company. Our entrepreneurial spirit. Generous staff discounts. WHAT YOU WILL RECEIVE: 28 days annual leave (pro rata). Ongoing training and development opportunities. Generous staff discounts. Birthday Day off (1 year service applies). Incremental annual leave in accordance with long service. Long service award. Additional Information: This is an 11-month fixed term contract with potential for permanency. We need employees to be flexible about when they work, covering store opening hours, including days, evenings, weekends and public holidays.
An exciting opportunity has arisen for an outstanding Retail Sales Adviser to work in one of our client's inspiring, design-led tile showrooms. Their showrooms offer a wealth of ideas and their sales team is passionate about creating a fantastic shopping experience for all of their customers. The focus is on combining expert knowledge with a friendly and welcoming approach as well as having a passion for helping people transform their homes with beautiful tiles. They are looking for the right salesperson to join their team and manage the day-to-day running of the showroom, and the sales team and actively sell their extensive portfolio of premium tiles. If you enjoy working in a busy, fast-paced environment and have excellent communication and interpersonal skills, this may be the right opportunity for you. The ideal candidate will be a natural leader and brand advocate, able to successfully represent the core values of excellent customer service, as well as showcase experience and knowledge of tiles and interiors. With a commitment to continual growth and development, now is an exciting time to join the team. JOB TITLE: RETAIL SALES CONSULTANT DEPARTMENT: RETAIL BASED: BRISTOL RETAIL SHOWROOM REPORTS TO: RETAIL MANAGER PURPOSE OF THE ROLE Part of the Retail Team, the incumbent is responsible for providing knowledgeable help and advice to customers in a professional, personalised, and friendly manner. MAIN RESPONSIBILITIES Greet customers and ascertain what each customer wants or needs, without being overbearing. Complete a sale efficiently, being able to accurately handle money, credit card transactions, etc. and provide the customer and the company with the necessary paperwork associated with the sale Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Continually learn about the product ranges. Maintain records related to sales. Watch for and recognise security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Answer questions regarding the showroom and its merchandise. Describe the range of products and explain their use, operation, and care of them to customers. Ticket, arrange, and display merchandise to promote sales. Take delivery of stock from the main warehouse and store appropriately. With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy shop is essential. If required, help customers to their vehicles with the purchased product Inventory stock. Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions. Ensure compliance with all health and safety, quality, and human resource policies and procedures of Original Style. These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required. PERSON SPECIFICATION To succeed in this role the person needs to: demonstrate excellent customer services skills have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs be able to suggest design concepts and proposals and present these to customers have the ability to adapt design skills to promote products be creative, imaginative, and energetic have a flair for design and colour be willing to learn about the product and be able to retain the information be able to convey information effectively and accurately have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas) be willing to lift boxes of tiles work some weekends as part of the staff rota, working five days over a seven-day period be IT literate be a team player be reliable and able to work unsupervised. Experience in the home improvement sector is desirable A full (ideally clean) driving licence would be an advantage. REMUNERATION AND BENEFITS We offer a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, death in service cover, and Medicash Healthcare Cashplan (including shopping, travel, and gym discounts). In addition, there is structured training and the potential for career progression within our growing dynamic company