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Closing date: 01-05-2024 Customer Team Leader Location: 63 Didsbury Road, Cheshire, SK4 2BA Pay: £13.32 per hour Contract: 39 hours per week regular overtime, permanent, full time Working pattern: 5 varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they're not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service YuLife an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at diversity-inclusion-and-wellbeing. As part of the application process for this job, you'll need to complete an online assessment. It will take around 10 minutes to complete the test. #3
CRM Manager Liverpool up to £50k Basic Global Take on the role of CRM Manager and dive into the world of global expansion and innovative loyalty schemes that our retail partner offers. You may be a Senior CRM Executive looking to take a step up into a manager role, or you may be in a similar role looking to join a brand making waves in the market. Furthermore you will be working with some of the industries most respected leaders, an incredible team to be a part of. You will work closely with the Head of E-commerce and take full ownership over this space. The CRM Manager will manage the companies' customer marketing communications, through email campaigns, flows, SMS, referral and loyalty and be an integral part of the Marketing team. Day to day in the position of CRM Manager, you will be responsible for: Management of the global CRM strategy across email and SMS Optimise customer lifetime value, boost acquisition and enhance retention Continuously optimise and improve segmentation through analysing performance data and campaign results Identify ways to improve email campaigns through A/B testing and flow/automation performance Create and execute highly engaging and personalised email campaigns Collaborate with product, trading and marketing teams on the planning and execution of new product launches Own the launch of the customer loyalty scheme To be considered for the position of CRM Manager based in Liverpool, you will offer the following: Minimum 2 experience in CRM marketing Experience with CRM platforms Experience working in a retail ecommerce environment and familiar with Shopify or other ecommerce platforms A good understanding of Digital Marketing channels Copywriting and content creation skills with excellent attention to detail The ability to analyse and understand data, pick out trends and subsequent recommendations with proficiency in Excel and Google Analytics Strong work ethic A natural communicator. A team player. A lover of health, fitness and outdoor adventure! A fantastic opportunity and the start of a great journey, please apply now! BBBH29637 NOTE - All emails from will be sent from the following domain @ zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information