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Our client is a well-established family run company in the retail industry based in the Cirencester area. They are looking for a proactive and enthusiastic Store Manager to join their store. As a Store Manager you will be responsible for the overall daily operations of the store ensuring management & leadership of the sales team.Your main duties will Include: Meeting sales goals by training, motivating,mentoring and providing feedback to staff Ensuring high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Deal with all issues that arise from staff or customers Update the team on any new store information & store changes Manage all staff processes including recruitment, development and training Managing and overseeing store operations, developing a routine Managing the floor and provide maximum profitability Ordering stock and making sure items are displayed correctly Conducting inventory and investigating possible causes for discrepancies Implement and maintain all operational standards including- rotas, stock takes, visual merchandising Promote and organise special promotions , displays and events Drive sales and forecast future sales volumes Experience/Skills: Strong customer service skills Management skills Previous experience in Retail management Ability to adapt to different customers Great written and verbal communication Leadership skills Strong organisational skills Working knowledge of Excel and MS packages. Package: Up to £27,000 Generous holiday allowance Store discount Sales commission Full time
Join us as a Store Manager at our Frimley store earning a base salary of £34,000 per annum with an uncapped discretionary bonus scheme from day one. We are also offering the Store Manager... 40 hours per week and you will normally work 5 days a week on a rolling rota. Being a retail sales role, the successful candidate will be required to work alternate weekends and bank holidays; Store and individual incentive bonuses will form a significant part of the Store Manager's income (expected to be circa £5-8K pa on top of basic salary); Holiday entitlement is 21 days per annum (plus statutory bank holidays); Personal use of in-store equipment after hours; Great staff discount (following probation); Full product training and induction; Free car parking. We are looking for a Store Manager at Fitness Superstore, who will... Provide an unsurpassed in-store experience for our customers; Sell high-quality fitness equipment face-to-face and over the phone and Live Chat; Achieve sales targets by analysing the needs of the customer and making informed product recommendations; Provide all necessary information about our products and "apps" to the customer, demonstrating whenever necessary; Work with our customer service and operations teams to ensure efficient customer solutions; Be an "out of the box" thinker - we welcome new ideas and creativity. Ensure the store maximises profitability and meet sales targets and KPI's, as you will have full accountability; Manage and motivate a team for continuous increase in sales and efficiency; Deal with staffing issues such as interviewing potential staff and conducting performance reviews; Ensure standards for quality, customer service and health and safety are met; Respond to any customer issues promptly and efficiently; Ensure that the store maximises sales opportunities; Communicating with customers, the team, Head Office, senior management team, employees at other stores, etc. in person, over the phone, and by email; Comply with regulations on store operations; Monitor staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values; Share product knowledge with customers and with store's team members; Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company. The successful Store Manager will have... At least 3 years management and sales experience; To be able to deliver targets and drive sales growth; Effective leadership and the ability to motivate others; The ability to plan and prioritise workloads and delegate accordingly; Customer focus; The ability to multi-task and work under pressure; A desire to work as part of a team to generate fresh and innovative ideas; Excellent numerical skills; Excellent I.T. skills; Great communication skills; Teamworking skills; Enthusiasm; Confidence; To be very competitive in nature; Positive attitude. Overall We are looking for candidates with a CV that proves they are a proactive manager with hands-on experience and can meet all the above requirements as well as provide examples of past successes. Founded in 1994, Fitness Superstore is a successful retail and distribution business selling through 12 stores, telephone, and website - with an annual turnover of over £30m. Fitness Superstore is a destination store business where customers travel to see and try a huge range of fitness equipment in impressive showrooms, which are the largest in the UK. As an industry leading specialist, and the UK's No. 1 Fitness and Gym Equipment Supplier pride themselves on providing an outstanding customer service experience to every customer.
About You: In this unique and exciting entry level management role, we are looking for a goal orientated manager with, excellent communication skills and a proven sales background (dealing with inbound enquiries). The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to manage a brand new location. Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role. What we'll give you... Staff discount on storage and retail products Management training and development programme Great bonus scheme - End of Year Bonus New store bonus of £5000 Contributory pension scheme 30 days holiday, including bank holidays. Employee 'free perks' scheme Additional benefits after a qualifying period Who we're looking for... Likes variety, has excellent communication skills, and can provide exceptional customer service People management experience and self-motivation A good level of numeracy and organisation What you'll do... Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager's absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Charity Participation o Highly committed to Corporate Social Responsibility, and we all dedicate 1% of our working time to volunteering or raising funds for charity. Please apply now if you are someone who genuinely likes to offer customers a world class service and is really passionate about customer services and solutions based sales. Secure a truly wonderful opportunity in an growing business and one, in an industry that will continue to thrive over the years.