Posted by Zest Business Group • £20K/yr to £23K/yr
General
A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department.
The company provides Optical lenses/glazing services to Opticians all across the country.
Optical Customer Service Advisor - Role
To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
We are seeking new merchandisers to assist us in ensuring our brands are well represented in store.
Working on a part time casual basis you'll be employed by g2 to undertake activity such as replace or implement new point of sale (POS), check stock and displays, drive brand awareness and effectively report back to us on your findings in-store.
To be successful as a Merchandiser, you will
Be proactive and personable when approaching customers and staff.
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support.
To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution.
The role
Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user.
Join this highly ambitious, market leader in their Caerphilly office as the Buying Assistant.
This role is initially for a 7 month contract.
This company offers exceptional working environment with first-class Customer service, employee loyalty & benefits and focus on development and career advancement.