__________________
______________________
________________________
_____________________
____________________
____________________
____________________
______________________
______________________
___________________________
RetailSales Assistant 8 hours contract weekly Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist.You provide the book that unleashes an inner author.You supply the games that help bring families together.You give someone the puzzle book that reconnects themwith a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Our Perks Are 'The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers. ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Become a Retail Sales Assistant As a Retail Sales Assistant at The Works, you'll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play! You'll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious andmotivating. Our customers will wantto return, time and time again for more inspiration and products that satisfy their creative needs. Some of our colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products - That's super cool with us! Our Culture The Works is an awesome place to... well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic?you. Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations! We are one team. You won't find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other. Skills / Behaviours That Will Set You Apart Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations! Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You're the ultimate multitasking hero! Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you! Keyholder Responsibilities If you're over 18, you'll joinas a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed, (holidays, days off, sickness etc), but don't worry we'll train you to do this. Thereare alot of valuable skills to learn here that will benefit you in the future. You'll also receive our additional keyholding pay enhancement when holding keys. Under 18? That's cool.If you're under 18, you won't be able to complete keyholding duties just yet, but whenyou reach your 18th birthday, we'll get you set up fortraining so that you canearn the additional keyholding pay enhancement when on keyholder duties. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term). We are open to discussing part-time and flexible working and, where possible, will try to support this. If you need reasonable adjustments to apply for this role, please contact and we'll be happy to help!
Are you looking to develop your retail/sales experience and develop your career, whilst learning lots of new skills? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and very secure industry. My client welcome applicants from all different types of retail backgrounds. Job Purpose: This is a great opportunity to work as part of a small, friendly team at a brand new storage facility, providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and super benefits package. The store will be opening in July, however all staff must be available to start in the role to commence training on May 28th, which would signify the official Job start for the role. Core Responsibilities: Sales/Customer Service Ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions. Responding and following up on customer enquiries, challenging objections, upselling our retail products and closing sales wherever possible. Provide a high level of customer service at all times, ensuring company values are maintained. Administration Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing. Banking/Petty Cash Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis. Retail Sales Upsell wherever appropriate, for standard retail and hire crates. Charity Participation As part of our Corporate Social Responsibility commitment, all employees are required to spend 1% of their working time (around 2 hours per month) volunteering/raising funds for chosen/local charities. This time is paid. Principle terms: Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week) Starting salary: £24,960 EOY bonuses New Store Bonus of £5000 The roles is based in Wekefield, West Yorkshire; Great bonus scheme; 30 days holiday, which includes Bank Holidays; Contributory pension scheme; Additional Benefits Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, super markets, gyms and much more. Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging); Training and development programme; Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package. You will benefit from working with a very friendly and fun team, where you will be rewarded for your hard work and achievements.
To keep up with our ever-increasing volume of orders whilst providing top level service for our loyal customer base, we're keen to expand our team. We're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply. This is a brilliant opportunity to join one of the country's fastest growing footwear brands. Role Responsibilities (but not limited to) - Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. - Process returns and exchanges within SLA. - Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. - Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. - Communicate with other departments for a prompt resolution of customer queries. - The candidate will be required to help in any other areas of the business as and when necessary. - Fraud checking of orders, dealing with risk orders in a timely manner. Experience/Skills - Customer service: 1-2 years (required) - The ability to be adaptive and responsive to change - High attention to detail - Computer literate with knowledge of social media messaging - Excellent communication skills with literacy skills to a very high standard - Ability to provide good judgement, even in pressurised situations - Knowledge of the footwear industry would be an advantage - Experience of working in an e-commerce environment would be a huge advantage - Experience of working on SaaS platforms such as Shopify and Gorgias is desired Education: - A-Level or equivalent (required) Benefits: - Hybrid working - Free on-site parking - Casual dress - Positive work environment - Paid 1 hour lunch break Working Hours: - 40 hours a week with weekend availability - Shift pattern subject to change after trial period to mutually benefit both employee and employer.