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#GoWithYourFlow Come and join us as a results driven Branch Operations Manager to deliver sales and exceed customer expectations as part of a hugely successful branch team. The Role: As a Branch Operations Manager, you will report directly to the Branch Manager and support the day to day running of the branch. You will identify and capitalise on every sales opportunity, through management of staff and resources, and inspiring your customers with the perfect solutions for their requirements. The Branch Operations Manager will be an expert at building rapport quickly and creating trusted relationships to ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. As a Branch Operations Manager, you will deputise in the Branch Managers absence, and have direct responsibility for the day the to day management of branch colleagues. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Key Responsibilities Effective management of the team and resource in the absence of the Branch Manager Ensure the highest standards are maintained in the branch at all times preventing loss or damage, pilfering or breakage to stocks or property, also in respect of staff performance, good housekeeping and strict observance of Company policies and procedures Assisting the Branch Manager to profitably meet and exceed the branch sales targets Managing the sales office, branch purchasing and stock control Maximising margin and net profit Controlling stock management within the branch, ensuring that the correct procedure is adopted when placing all orders for branch stock & direct business. Supporting branch logistics and fleet compliance with support and in collaboration with the branch manager Liaising with and support the contracts supervisor to understand the complexities of the contracts side of the business and demands on our contracts customer base Keeping everyone safe Build and maintain relationships with new and existing trade and retail customers Assist the Branch Manager in the development of all team members. Role model and support the Branch manager in driving and implementing What Good Looks Like' across the branch You: As a Branch Operations Manager, you'll have an innovative and agile approach to identify growth opportunities. You'll enjoy working collaboratively with a dedicated focus on driving results, whilst being committed to acting with integrity and honesty in everything you do. Skills and competencies Tenacity and resilience A pro-active approach to sales, with a strong desire and ability to win and grow new business Experience of customer relationship management and developing a true partnership approach Excellent communication skills Self confident and self motivated, with the ability to work on own initiative or as part of a wider team Ability to interpret basic financial and statistical information Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs if they feel they don't have every one of the required skills. All Highbourne Group companies are dedicated to building a diverse, inclusive and authentic workplace. So if you're interested in this role but think that your previous experience doesn't completely match - apply anyway. You could be just the person we're looking for! Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Are you looking for a new role with Office type hours, no Sundays or Bank Holidays, and a Christmas company shut down? Do you want a role with a brilliant work/life balance in 2024 with a stable and expanding company, we are proud to represent? Do you want to work locally and cut down on your daily travel? Then this is the role for you! YOU MUST HAVE A FULL DRIVING LICENCE Job description: Lead their Branch, and use their team management skills to lead and develop a small team to grow business potental. Ensure their Branch operates as effectively as possible. Have excellent sales skills to help the team build a bigger book of business Develop relationships with their customers, and enhance the sales and customer experience within the branch Manage day to day Branch operations and the branch team in order to deliver excellence Manage team absences and deployment Support the regional teams with recruitment Provide exceptional customer service and operational standards and ensure Branch sales targets are achieved Support training and maintain training records for Branch staff Person Specification: Our Branch Managers are hands-on, lead by example, and are focused on driving their team to reach sales and branch targets Passion and energy to deliver exceptional customer service and achieve business targets A customer focused approach, happy to serve customers and proactively engage with potential future customers A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy Good organisational skills, drive and leadership abilities to manage a Branch effectively A full and valid driving license is essential Strong management skills and experience of leading a team Experience within a similar management role ideally in a trade manager/ builders merchant /retail manager WHAT WE OFFER: You will be rewarded with a very competitive basic salary An excellent monthly bonus scheme 33 days holiday (including statutory holidays) Free Life Assurance Plan of 3x your Annual Salary Option to join the Share Save Scheme at discounted rates, and share in our company success Company Pension Plan Employee discount on products Discounts across many well-known online and high street retailers A blend of training, including e-learning and on the job training to help your career development
Our client is a well-established family run company in the retail industry based in the Cirencester area. They are looking for a proactive and enthusiastic Store Manager to join their store. As a Store Manager you will be responsible for the overall daily operations of the store ensuring management & leadership of the sales team.Your main duties will Include: Meeting sales goals by training, motivating,mentoring and providing feedback to staff Ensuring high levels of customers satisfaction through excellent service Complete store administration and ensure compliance with policies and procedures Maintain outstanding store condition and visual merchandising standards Deal with all issues that arise from staff or customers Update the team on any new store information & store changes Manage all staff processes including recruitment, development and training Managing and overseeing store operations, developing a routine Managing the floor and provide maximum profitability Ordering stock and making sure items are displayed correctly Conducting inventory and investigating possible causes for discrepancies Implement and maintain all operational standards including- rotas, stock takes, visual merchandising Promote and organise special promotions , displays and events Drive sales and forecast future sales volumes Experience/Skills: Strong customer service skills Management skills Previous experience in Retail management Ability to adapt to different customers Great written and verbal communication Leadership skills Strong organisational skills Working knowledge of Excel and MS packages. Package: Up to £27,000 Generous holiday allowance Store discount Sales commission Full time
BJ30 Assistant Branch Manager Location: Swindon Salary: £24,910 with OTE £28k Working Hours: 39 hours per week, 5 days out of 6 First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement. Duties and Responsibilities: Ensure branch is opened and closed on time. Record absence in the correct manner. Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve Support the Manager to ensure business development phone calls are conducted and logged using CRM Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM Ensure thorough understanding and contribution to monthly Balanced Scorecard Respond promptly to any out of hours call outs, managing holiday & store closures appropriately Ensure strong working procedures are followed within store to ensure branch runs efficiently eg. filing to be completed at the end of the day/ action plan created Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically Support the Manager to ensure staff deliver company's vision for the store and customer experience Ensure all staff actively participate in company promotions Support the manager in preparation and execution of yearly stock take Ensure PPI is conducted and discrepancies are thoroughly investigated Attend and actively contribute to Assistant Managers' meetings throughout the year Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations) Ensure staff maintain a satisfactory level of appearance and personal hygiene Implement Company Health and Safety policy and ensure continued compliance Ensure all safe working practices are followed and all checks are completed thoroughly and promptly Support the Manager in ensuring the swift and well merchandised roll out of new product into store Be able to lead product demonstrations or training when required Be able to undertake weekly buildings inspections & report defects promptly Manage contractors when on site, ensuring compliance with any health and safety procedures Skills and Qualifications: Ability to maintain productive working relationships with colleagues, suppliers and customers. Ability to remain calm and focused when under pressure. Using your own initiative (recommending various products, cross-selling etc.) A friendly and outgoing personality. Experience of dealing with both retail and trade customers advantageous but not necessarily required. Experience of working in a team leading position desirable BJ30 Assistant Branch Manager Location: Swindon Salary: £24,910 with OTE £28k Working Hours: 39 hours per week, 5 days out of 6