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Are you passionate about providing exceptional customer service while contributing to the success of a dynamic company? We are looking for a dedicated and customer-centric individual to join the team as a Retail Sales Assistant. About the business: Believing in delivering more than just products, providing an experience. As a Retail Sales Assistant, you will play a crucial role in ensuring that customers receive top-notch service and contribute to the overall efficiency and appearance of our operation. Position Overview: As a Retail Sales Assistant, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company. Your responsibilities will include: Financial Targets: Contribute to the achievement of the store's financial targets. Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs. Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures. Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services. Target Achievement: Maximize every sales opportunity to ensure the store meets its targets. Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures. Store Maintenance: Maintain a clean and tidy store environment. Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management. Requirements: To excel in this role, you should demonstrate: Strong written and verbal communication skills. Effective listening skills in customer interactions. Self-discipline and attention to detail. Adaptability to work both in a small team and independently. Confidence and product knowledge after completing the induction and probation period. Responsibilities: As a vital part of the team, you will be responsible for: Daily customer interactions. Achieving high levels of customer service and satisfaction. Meeting weekly, monthly, and yearly sales targets. Lone working with key holder responsibilities. Conducting physical rounds of the store and units. Forklifting, where applicable. Implementing procedures to minimize store 'bad debt.' Performing ad hoc duties. If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard. If this excites you, click Apply now or for further information, contact Lucia Coppock at Pertemps London.
We have an exciting opportunity for a team player to join our growing business. Full Time role 40 hours per week - commission payable (on completion of probationary period for permanent role holder). Hours: Primarily Tuesday - Saturday with flexibility to swap and cover Sunday and Monday on occasions as needed by the retail unit. The Role Customer base - serve all customers who visit our showroom, by phone, web and social media enquiries, identifying the customer needs with a welcoming cheery disposition. Service Expectation - ensure a perfect customer experience from start to finish, delivering exceptional verbal and written communication skills with a stellar service level. Process sales - complete accurate transactions through the internal sales system . Merchandising - must of a flair for merchandising and accessorising the showroom. Pricing administration - pricing of furniture and accessories within store and web to comply with company practice. Internet listings (gumtree etc) - to be responsible for adding products, descriptions and pricing to maximize every selling opportunity . Social media postings - to be responsible for facebook/twitter posts that can help engage with our customers and create additional followers. Maintain website listings - adding new product to retail web pages to maximize sales opportunities. Department interaction - liaise with internal departments to service customers introduced to our shop and manage showroom and warehouse stock levels. Deliveries - organise deliveries and liaising with customers to ensure a faultless delivery. Fitness and Strength - must be able to maintain showroom and assist customers with movement of furniture within the showroom and to their vehicles in customer parking area. (Best practice lifting and manual handling training will be given) Health and Safety - maintain clear walkways and have unobstructed access for a safe working and retail environment Required Attributes Strong retail sales experience MS Office skills Determination to drive results Team player committed to the team and individual goals and willing to go the extra mile Superb customer service and organisational skills Genuine interest in furniture and eager to learn about the product Physically fit able to lift furniture when required Creative, highly motivated & reliable An keen eye for colour and design An interest in and knowledge of social media Company Benefits Employee Assistance Programme Workplace Pension Scheme Life Assurance Scheme Uniform Free parking Staff discounts