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The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team after all it's our people that are at the heart of our business. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Customer Service Advisor Up to £25k Leeds/ Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level service for our loyal customer base, they're keen to expand the customer service team. They're looking to recruit a full-time Customer Service Advisor to assist with a number of service channels. We encourage applicants with great enthusiasm and a passion to succeed to apply. This is a brilliant opportunity to join one of the country's fastest growing brands. Role Responsibilities (but not limited to) Provide exceptional online support for our existing customers, or potential customers by resolving any issues and improving the overall customer journey. Process returns and exchanges within SLA. Respond to queries on a number of channels, including email and social media, whilst meeting our high standard of service within a fast-paced working environment. Give weekly feedback to the team, reporting to the Customer Service Manager, raising any recurring issues so that they can be escalated accordingly. Communicate with other departments for a prompt resolution of customer queries. The candidate will be required to help in any other areas of the business as and when necessary. Fraud checking of orders, dealing with risk orders in a timely manner. Experience/Skills Customer service: 1-2 years (required) The ability to be adaptive and responsive to change High attention to detail Computer literate with knowledge of social media messaging Excellent communication skills with literacy skills to a very high standard Ability to provide good judgement, even in pressurised situations Experience of working in a retail or e-commerce environment would be a huge advantage Experience of working on SaaS platforms such as Shopify and Gorgias is desired Education: - A-Level or equivalent (required) Benefits: Hybrid working Free on-site parking Casual dress Positive work environment Paid 1 hour lunch break Working Hours: 40 hours a week with weekend availability Shift pattern subject to change after trial period to mutually benefit both employee and employer. Please make sure you get your application in straightaway! BBBH30498 NOTE - All emails from will be sent from the following domain @ zacharydaniels.co.uk & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
The Temporary Customer Service Advisor will provide outstanding customer support, handle enquiries, and process orders within the retail industry. The role is based in Rochdale and requires excellent communication skills. Client Details Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction. Description As a Temporary Customer Service Advisor you will be: Assisting customers with their enquiries and concerns. Processing customer orders accurately and promptly. Ensuring a positive customer experience at all times. Collaborating with team members to meet and exceed targets. Managing customer complaints and resolving issues in a professional manner. Profile A successful Temporary Customer Service Advisor should have: A strong background in customer service, particularly within B2B. Excellent verbal and written communication skills. Proficiency in using computer systems for order processing. A knack for problem-solving and conflict resolution. The ability to work well in a team. Knowledge of customer service principles and practices. Job Offer In return, our client can offer: An attractive hourly rate of around £13.80ph. A friendly and supportive team environment. Free on-site-parking. Possibility of being made perm.