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Retail Area Manager Field Based - Covering 24 stores across Kent and East Sussex Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark withinpeople, allowing them tounleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Area Manager As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey - after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences. Communicate with your store teams and spend time with them in store to keep engagement high. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's including,sales, profitability, safety, store standards, pricing,and cost control. Drive operational excellence and achieve outstanding results across your designated retail area. Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers. Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. Implement effective visual merchandising strategies to enhance the customer journey. Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement. Ensure the delivery of commercial targets, including sales, profitability, and cost control. Skills / Behaviours That Will Set You Apart A positive ambassador for our brand and our values Inspirational leadership style with a positive outlook Passion for delivering exceptional customer service. People skills with a track record of developing high-performing teams. Commercial acumen with the ability to drive sales and profitability. Excellent communication and interpersonal skills. Collaborative mindset and a team player. Working with departments and colleagues as 'one team'. Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy. Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast! Resilience in a dynamic retail environment. Innovative thinking and a proactive approach to problem-solving. Being a Great Leader As a great leader with wonderful people skills, you'll be able to skillfully unite multi-site store locations together as one area team. Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and inspire your stores to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback. We all want to win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. Our PERKS really are 'The Works' 25% Colleague Discount! - Plus, exclusive Double Discount days! Company Car - getting you out and about on your area! MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! Holiday- 33 days, including bank holidays Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! Healthcare Cash Plan - To support your everyday healthcare costs. And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty We are Caring We are Can-do
Retail Area Manager Field Based - Covering 24 stores across Kent and East Sussex Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark withinpeople, allowing them tounleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Area Manager As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey - after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences. Communicate with your store teams and spend time with them in store to keep engagement high. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's including,sales, profitability, safety, store standards, pricing,and cost control. Drive operational excellence and achieve outstanding results across your designated retail area. Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers. Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. Implement effective visual merchandising strategies to enhance the customer journey. Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement. Ensure the delivery of commercial targets, including sales, profitability, and cost control. Skills / Behaviours That Will Set You Apart A positive ambassador for our brand and our values Inspirational leadership style with a positive outlook Passion for delivering exceptional customer service. People skills with a track record of developing high-performing teams. Commercial acumen with the ability to drive sales and profitability. Excellent communication and interpersonal skills. Collaborative mindset and a team player. Working with departments and colleagues as 'one team'. Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy. Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast! Resilience in a dynamic retail environment. Innovative thinking and a proactive approach to problem-solving. Being a Great Leader As a great leader with wonderful people skills, you'll be able to skillfully unite multi-site store locations together as one area team. Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and inspire your stores to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback. We all want to win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. Our PERKS really are 'The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? Company Car - getting you out and about on your area! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday- 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan - To support your everyday healthcare costs. ?? And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ??
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the shelves, to getting behind our in-store promotion. What you'll be doing day to day. Listen to our customers, it's the first step to providing a great experience and we love how passionate our customers are about our brand. Put our customers at ease. You'll get to know our fantastic products, recommending items that they hadn't considered. You're really personable approach will keep our customers coming back. Provide a great shopping environment for our customers ensuring our stores are clean, tidy and presentable and provide a store we can be really proud of. Inspire the in-store team with your really personable customer care, helping them any way you can. How will you do it? Make our customers feel really good - it's more than just answering their questions, it's about giving our customers a really great experience. Even if it's just offering them a basket when you notice their hands are full. You'll let them know you're here to help - it's the little things that make a real difference. Get to know our in-store promotions and schemes, and promote them - the more info we can give our customers the better. Know our customers, find more about them, what they like and what they don't it can make such a difference to the way we do things. What you'll need to have. We're looking for really great people, with a friendly personality. It's all about working together as one great team after all it's our people that are at the heart of our business. You never know it could lead to another role with us. It would be great if you had experience of dealing with customers. But it isn't just about experience, it's personality that really counts, we're interested in seeing a bit more, the real you and that makes us all feel good. Our Diversity and Inclusion commitment. Diversity, equity and inclusion is at the centre of everything we do in our business. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance. Our Benefits. We have a great range of benefits that go beyond salary and offer flexibility to suit you: Competitive holiday allowance (with the option to buy more days) Boots Retirement Savings Plan pension scheme Discretionary annual bonus scheme Enhanced Maternity / Paternity / Adoption leave pay £100 gift card for colleagues expecting/adopting a baby Flexible benefits scheme (via salary sacrifice) including financial wellbeing support, gym membership, holiday buying, dental cover, life assurance, restaurant discount cards, activity passes and much more (exclusions may apply, eligible roles only) Access to our Employee Assistance Programme offering free, independent and confidential counselling and support, 24 hours a day, 7 days a week Generous staff discount (with enhanced discounts for Boots brands, Boot Opticians and Boots Hearingcare) Access to corporate third-party discounts, including retail, cinema, holidays and more (UK only) Access to the Boots Benevolent Fund, a registered charity that offers support to eligible current and former colleagues in the UK, as well as their immediate relatives, at times of financial hardship. All rewards and benefits are subject to change and eligibility.
Retail Area Manager Field Based -Covering 24 stores across Kent and East Sussex Why The Works? We don't just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects someone with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark withinpeople, allowing them tounleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you. Become a Retail Area Manager As a Retail Area Manager, you'll be at the helm of multiple retail locations, steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success, infused with a dash of innovation and a sprinkle of charm. You'll empower your teams, aiding them in reaching their full potential while ensuring a joyful journey after all, it's part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged. Expect to spend a significant portion of your time across the designated area, collaborating closely with your teams to drive commercial success and set the pace. Your Mission Inspire, motivate, and develop high-performing store teams to deliver exceptional customer experiences. Communicate with your store teams and spend time with them in store to keep engagement high. Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPI's including,sales, profitability, safety, store standards, pricing,and cost control. Drive operational excellence and achieve outstanding results across your designated retail area. Create store experiences that arefun, friendly, accessible, and inclusive for colleagues and customers. Hire Store Managers who align with our purpose, values and mission. Spot potential and use their strengths to add value to your area. Implement effective visual merchandising strategies to enhance the customer journey. Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement. Ensure the delivery of commercial targets, including sales, profitability, and cost control. Skills / Behaviours That Will Set You Apart A positive ambassador for our brand and our values Inspirational leadership style with a positive outlook Passion for delivering exceptional customer service. People skills with a track record of developing high-performing teams. Commercial acumen with the ability to drive sales and profitability. Excellent communication and interpersonal skills. Collaborative mindset and a team player. Working with departments and colleagues as 'one team'. Able to drive growth, maximise sales and profitability whilst leading our customer-first service strategy. Willing to lend a hand - If you're on a store visit and the teams are busy or overwhelmed, you're happy to help by getting stuck in, working shoulder-to-shoulder with them to support. It's all about the shadow you cast! Resilience in a dynamic retail environment. Innovative thinking and a proactive approach to problem-solving. Being a Great Leader As a great leader with wonderful people skills, you'll be able to skillfully unite multi-site store locations together as one area team. Inspire and motivate your managers and teams in line with our employer brand, values, behaviours and purpose. Lead your team to reach their potential and inspire your stores to break records and get in the spotlight. Work collaboratively with support departments and peers. If something's not quite right, speak up so we can work together to get it right or make it better! - Nobody is too proud for constructive feedback. We all want to win together! But let's not forget about the most important part... your team's well-being and aspirations. You'll be their biggest supporter, cheering them on. You'll have amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there. Our PERKS really are The Works' ?? 25% Colleague Discount! - Plus, exclusive Double Discount days! ?? Company car - to get you out and about on your area! ?? MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more! ?? Holiday 33 days, including bank holidays ?? Wagestream - Claim early access to 50% of your wages as you earn them for when life' happens! ? Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you. ? Share Scheme - Unleash your inner Monopoly mogul and own a piece of The Works! ?? 24/7 support for you and your family - Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more! ?? Healthcare Cash Plan To support your everyday healthcare costs. ?? And loads more! Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving. Our Purpose To inspire reading, learning, creativity and play - making lives more fulfilled. Our Values We are Crafty ? We are Caring ?? We are Can-do ?? We Listen. We Care Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what's going great, and what needs a couple of tweaks to help make The Works the best place you've ever worked! You'll have opportunity to help give us that direction. Promoting Diversity, Inclusion, and Applying Reasonable Adjustments. At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ community (including those who identify as lesbian, gay, bi, tran
The secret to our success? It's our Retail Advisors. Join one of our O2 stores and you'll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience - and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role - or you're looking to take the next step in your career, if you're self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You'll be working 20 hours per week, and we'll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You'll get started in the role by attending our fantastic induction programme and we'll tell you all about our LEAP framework - this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You're a true team player when it comes to hitting targets - and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2's products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras - including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.