Using a provided scenario you will interact with retail staff, to gage their understanding of the brand and their advocacy.Based on your findings, you'll also be responsible for addressing any knowledge gaps to help enhance the in-store brand experience.
In this dynamic role, you will immerse yourself in the retail environment, visiting assigned stores to assess brand advocacy, product knowledge, and the customer experience.
ARE YOU THE ONE
Are you a detail-oriented individual with a passion for customer experience and brand excellence?
Posted by Centre for Sustainable Energy • £23K/yr to £26K/yr
The Role
The main purpose of this role is to provide energy advice to householders by telephone and email.
General
We do this by sharing our knowledge, practical experience and policy insights.
The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes.