This function is key to maximising the number of motivated candidates who go on to participate in branch and development services activities on their journey to sustained employment.
To support the first part of the candidate journey in branch, providing information and guidance, promoting the available services, conducting initial screening and eligibility checks, and ensuring that the candidate experience commences in a positive and appropriate manner.
You will develop strong relationships by encouraging, motivating and challenging your customers to fulfill their potential, whilst ensuring you meet your own job specific targets.
By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment.
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives.
The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms.
The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements.